Answering Service for Insurance Companies

Live Answering Service Solutions for Insurance Agencies and Claims Adjusters

An Insurance Answering Service Has You Covered 24/7

Since 1974, Answering Service Care has helped insurance agencies and claims adjusters thrive by answering their calls with compassion, efficiency, and professionalism. As an extension of your insurance team, our U.S.-based virtual receptionists can answer your phones, schedule appointments, answer general questions, escalate emergency claims, and pass on leads.

We’ve got you covered 24/7/365. When the unexpected happens, your customers expect that they will be able to reach you. Oftentimes, this occurs during non-business hours. Working with an insurance answering service allows you to be available to your customers 24/7, which gives you a competitive edge. Your customers will appreciate the excellent service they receive from our friendly, knowledgeable live agents, no matter what day or time they call.

We’re the Answering Service That Insurance Agencies Love

We offer insurance professionals and claims adjusters the support and resources they need, allowing them to make a great impression and grow their business.

24/7 Live Coverage

We can assist callers, take messages, and direct calls to you any time, any day!

Lead Capture

Our lead capture service is your solution to customer acquisition and increased revenue.

Insurance Claims Processing

Less expensive — and more effective — insurance claim processing.

Appointment Scheduling

We’ll help customers schedule, update, and cancel appointments online and in real-time.

Capture more leads with an insurance answering service.

The world of insurance is one that not many people fully understand, and they will call your business for answers. If your phone rings faster than you and your team can pick up, you must take action to avoid lost sales and opportunities. We’ll greet each caller cheerfully and professionally and ask the right questions to capture their interest. We can even send the leads captured on the phone directly into your CRM software!

We work with insurance companies of all sizes and types, including (but not limited to):

Health Insurance
Life Insurance
Auto Insurance
Auto Warranty
Disability Insurance
General Insurance
Business Insurance
Homeowners Insurance
Identity Theft Insurance

Our Insurance Answering Services Include:

Answering incoming calls
Providing live, immediate assistance for clients and prospects
Access to our team of educated, U.S.-based answering service professionals
24/7 coverage, including after-hours, nights, weekends, and holidays
Lead capture services where viable leads are immediately sent to you via the method of your choice
HIPAA-compliant answering services for medical insurance companies
Processing insurance claims following your procedures
Answering general questions
Screening and transferring of calls based on your specific instructions
Routing messages quickly and efficiently, making sure to escalate emergency claims
Easy message retrieval via phone, fax, SMS text message or email
Access to the ASC Mobile app, which makes it easy for you to receive message notifications, listen to your messages on the go, rate our performance, change an on-call contact, pay your bill, and more- all from your smartphone!
The friendliest, most compassionate customer service in the industry

No Long-Term Contract

We are proud of the service we provide. No Long-Term commitment required.

Same Day Setup

When you are ready, we can get you up and running in one day. Easy and efficient!

Free Mobile App

Check your messages, pay your bill, schedule your on-call calendar on your mobile device, 24/7.

We Love Our Answering Service Clients!

We are still in the initial set up process with Answering Service Care. Our representative, Kevin Haas, is helping to make this transition seamless so far. I like his “We can do that!” attitude as he brings our dental office on board with his services.

Very impressive and professional. As I told Michael Diaz one of the main reasons we went with this service was due to his follow up.

Quick, Easy, Pleasant! Toni, the agent who helped us get set up was friendly, professional, and got back to me quickly with every query. She helped us get up and running with the service in a few days

Great Service. Great Team. Great experience. Great overall!

When you need a reliable answering service specialized in the insurance industry, Answering Service Care is the easy choice for professional, reliable services. With 24/7 call answering, we can help take the load off your busy office, and keep you in contact with leads and clients after-hours and on weekends with efficient call answering and message relay.