An Insurance Answering Service Has You Covered 24/7
Since 1974, Answering Service Care has helped insurance agencies and claims adjusters thrive by answering their calls with compassion, efficiency, and professionalism. As an extension of your insurance team, our U.S.-based virtual receptionists can answer your phones, schedule appointments, answer general questions, escalate emergency claims, and pass on leads.
We’ve got you covered 24/7/365. When the unexpected happens, your customers expect that they will be able to reach you. Oftentimes, this occurs during non-business hours. Working with an insurance answering service allows you to be available to your customers 24/7, which gives you a competitive edge. Your customers will appreciate the excellent service they receive from our friendly, knowledgeable live agents, no matter what day or time they call.
We’re the Answering Service That Insurance Agencies Love
We offer insurance professionals and claims adjusters the support and resources they need, allowing them to make a great impression and grow their business.
Capture more leads with an insurance answering service.
The world of insurance is one that not many people fully understand, and they will call your business for answers. If your phone rings faster than you and your team can pick up, you must take action to avoid lost sales and opportunities. We’ll greet each caller cheerfully and professionally and ask the right questions to capture their interest. We can even send the leads captured on the phone directly into your CRM software!
We work with insurance companies of all sizes and types, including (but not limited to):
- Health Insurance
- Life Insurance
- Auto Insurance
- Auto Warranty
- Disability Insurance
- General Insurance
- Business Insurance
- Homeowners Insurance
- Identity Theft Insurance
Our Insurance Answering Services Include:
- Answering incoming calls
- Providing live, immediate assistance for clients and prospects
- Access to our team of educated, U.S.-based answering service professionals
- 24/7 coverage, including after-hours, nights, weekends, and holidays
- Lead capture services where viable leads are immediately sent to you via the method of your choice
- HIPAA-compliant answering services for medical insurance companies
- Processing insurance claims following your procedures
- Answering general questions
- Screening and transferring of calls based on your specific instructions
- Routing messages quickly and efficiently, making sure to escalate emergency claims
- Easy message retrieval via phone, fax, SMS text message or email
- Access to the ASC Mobile app, which makes it easy for you to receive message notifications, listen to your messages on the go, rate our performance, change an on-call contact, pay your bill, and more- all from your smartphone!
- The friendliest, most compassionate customer service in the industry
What Are You Waiting For?
When you need a reliable answering service specialized in the insurance industry, Answering Service Care is the easy choice for professional, reliable services. With 24/7 call answering, we can help take the load off your busy office, and keep you in contact with leads and clients after-hours and on weekends with efficient call answering and message relay.
What Our Clients Are Saying:
Great, everyone is very prompt and informative.
Toni, the agent who helped us get set up was friendly, professional, and got back to me quickly with every query. She helped us get up and running with the service in a few days.
Very impressive and professional. As I told Michael Diaz one of the main reasons we went with this service was due to his follow-up.