What is an answering service?
While saving the entrepreneur time and money, an answering service allows your customers to contact you at any time of day or night, whether or not your doors are open for business. No matter what industry, an answering service expands your ability to have client contact. Sometimes an answering service simply takes a message and files it until you pick it up from them. At other times, the service may provide information or answer questions from callers.
Who needs an answering service?
According to a study made by The Science Channel, answering services are well used across a variety of businesses. Perhaps a doctor has the most emergent need for an answering service, and that’s a familiar example. However, contractors out in the field all day may not be able to receive important business calls, as is true of traveling CEO’s who await purchase decisions by clients, or sales people who await a phone order. An answering service also goes beyond just orders or emergencies, and are used as backup in case of power outages, phone tree calls to employees on standby, or other in-house emergencies.
The clients’ point of view
Have you ever been that parent at 2:00 a.m. whose baby has been crying all night? Have you been that young man with a throbbing toothache on a Saturday? Are you a guest at a wedding with your phone off, but still expecting a sales lead? Did a pipe just burst and you must reach your plumber sooner than immediately? Have you just had a fender bender, yet your insurance agent is out in the field handling another claim? Each of these individuals has his or her own urgent need to reach a particular professional. At this moment, a reliable answering service can be that personal clearinghouse of information between the customer and yourself. In each case, each customer would be grateful that an answering service had been provided to meet their needs.
Do you need to hire an answering service?
Many industries need answering services.
Do you fit into any of these categories?
- Are you a solo entrepreneur with a virtual staff and office?
- Are you a physician or dentist?
- Are you in a legal profession?
- Are you a real estate agent who is often in the field?
- Are you an insurance representative receiving urgent coverage queries?
Do you face any of these challenges?
- Having trouble keeping up with the flow of incoming calls?
- Voice mail always full?
- Returning calls taking time away from other work?
- Office not handling messages properly?
STAYING AHEAD OF THE CURVE
Selecting an answering service puts you ahead of the customer curve in an efficient and expedient manner. Answering Service Care is an example of an answering service agency that is both experienced, personable, and on the cutting edge of communications technology. They have the staff and the resources to organize communications particular to your business and your clients in a more cost efficient and professional way than you can deliver in-house. Contact them today and learn why this answering service is qualified to be the hub of your communications.