You’re busy, you’re out and about, and your phones keep ringing.
That’s a good thing! But of course as you grow and expand, it’s more important than ever that your phones are covered consistently, professionally and effectively.
With or without an answering service, you want to be there for your callers.
When it comes to your business or practice, being too busy to attend to incoming calls or requiring your callers to play “phone tag” isn’t acceptable! Even if you have someone available to answer your phones full-time or if you use a professional answering service, your callers will inevitably have questions and sometimes need attention before business hours, after hours, on weekends or on holidays. Wouldn’t things run more smoothly if you knew that every call – no matter when it comes in – would find its way to you or someone else who could help quickly and completely?
Have You Heard of Follow Me?
Whether it is part of a larger suite of answering services or a standalone service you purchase separately, Follow Me (also referred to as “Find Me Follow Me”) may be exactly what you need. No matter where you are or what you are doing, you can make sure that callers will find you and your team members easily and without delay. With just one phone number that you can customize and configure, you’ll be able to answer questions, schedule appointments, resolve issues and give information without having to worry about callers missing you or not having their calls answered. (Of course, they can always leave a message, too – if that’s part of your call plan.)
Here’s how it works:
There are two components to Find Me Follow Me:
1
Find You
The system “knows” to send your caller to wherever you (or someone you’ve designated) is, whether at the office, on the road or even at the movies with your kids (remember…it’s all up to you!).
2
Follows You
Until the call reaches you, the system will cycle through all of the possible ways you could be reached in that moment, perhaps your business line, then your cell phone, then your home phone—again, whatever order and priority you’ve designated is the path the system will follow. The result? You can rest easy knowing that your callers are reaching the intended recipient efficiently so you won’t have to worry about missing a call from a client or patient again.
Who uses Follow Me?
The Follow Me service works well for all sorts of teams and companies, including those with multiple locations, those with callers or patients who call outside of business hours and those whose schedule keeps them outside of the office more often than not.
Give Our Virtual Receptionists A Try!
We can make your customer service dreams a customer service reality with a virtual receptionist from Answering Service Care. Contact us today via email or telephone at (800) 430-6511 to learn how we can help your business do more with less.