IVR Saves You Valuable Resources
IVR, or Interactive Voice Response, is a very popular telephone automation answering service add-on. The Interactive Voice Response (IVR) system handles your incoming calls from start, through routing, to finish. IVR can be a fantastic tool in part because it saves you (and your callers) time and other precious resources.
IVR is a “win-win” for both callers and the businesses, firms and practices they are calling. Your customers, patients and clients are greeted with a personalized explanation of how to reach their desired party, do what they need to do—such as make or cancel an appointment—efficiently and leave a message for just the right person.
Best of all, these tools allow for a 24/7 telephone answering automation experience, so no matter what the time of day or night, your callers will take care of their business and you’ll be able to respond accordingly, whether live or automated.