Is your business is receiving more calls, live web chats, and text messages than you and your staff can handle? The Answering Service Care team is here to help! As a leading answering service since 1974, we offer a variety of services that support businesses of all sizes and industries.
Live answering services are the most popular type of answering service. Business leaders love 24/7 live answering services because they ensure that customers will be greeted and assisted by a real live human, day or night.
When you partner with Answering Service Care, your customers will appreciate the ability to use multiple platforms when communicating with your company. Our friendly, 100% U.S. based live agents are available to greet and assist customers via phone, SMS text message, email, and live web chat and they can help with tasks including appointment setting, message taking, call routing, qualifying leads, answering general questions, and more. Before getting started, your live agents will receive comprehensive training about your business, industry, and the types of customers they will be assisting. We are committed to providing each of your customers with experiences that are professional, personalized, and compassionate.
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Answering Service Care provides businesses with a 24/7 live chat solution that can help increase leads and improve customer satisfaction. With their expertly trained professionals, businesses can turn their website into a lead-generating machine that is always open for business. Their personalized approach and quick response times ensure that website visitors receive the immediate support they need, while lead capture helps businesses gain valuable insights into their visitors. Answering Service Care has over 45 years of experience in the industry and has earned the trust of countless businesses across various industries, making them a reliable partner for businesses looking to improve their customer support and grow their customer base.
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An automated answering service is a great option if most of your callers are looking for immediate assistance on simple matters, or to be forwarded to a specific department or extension. Also known as an interactive voice response (IVR) system, automated phone answering services offer callers an easy way to connect to the right person or department within your company. IVR systems interact with callers using voice or keyed-in responses. For example, when you call a hotel and a voice tells you to “press ‘1’ for Room Reservations, ‘2’ for Sales and Catering,” and so on.
An automated answering service ensures that your phones are answered professionally 24/7 for a fraction of the cost of a live virtual receptionist. Calls can be routed to team members at any phone number, and we proudly offer a variety of features including Follow-Me, Fax to Email, Voicemail, and Voice Broadcasting.
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