If your business is receiving more calls, emails, and text messages than you and your staff can handle, the Answering Service Care team is here to help! As a leading answering service for over four decades, we proudly offer a variety of services that support businesses of all sizes and industries.
Live answering services are the most popular type of answering service. Business leaders love 24/7 live answering services because they ensure that customers will be greeted and assisted by a real live human, day or night.
When you partner with Answering Service Care, your customers will appreciate the ability to use multiple platforms when communicating with your company. Our friendly, 100% U.S. based live agents are available to greet and assist customers via phone, SMS text message, email, and live web chat and they can help with tasks including appointment setting, message taking, call routing, qualifying leads, answering general questions, and more. Before getting started, your live agents will receive comprehensive training about your business, industry, and the types of customers they will be assisting. We are committed to providing each of your customers with experiences that are professional, personalized, and compassionate.
Learn more about our 24/7 live answering services for businesses and practices of all sizes!
Don’t let the word “virtual” fool you- our receptionists are real, live humans who can do so much more than just answer your phones and transfer calls. After providing each customer with a friendly greeting, our virtual receptionists can schedule, cancel, or update appointments, answer general questions, qualify leads, or transfer calls. If the person the customer needs to speak with is not available, our virtual receptionist will take a detailed message and send it to you at your convenience.
Learn more about how you can grow your business with Virtual Receptionist Services!
An automated answering service is a great option if most of your callers are looking for immediate assistance on simple matters, or to be forwarded to a specific department or extension. Also known as an interactive voice response (IVR) system, automated phone answering services offer callers an easy way to connect to the right person or department within your company. IVR systems interact with callers using voice or keyed-in responses. For example, when you call a hotel and a voice tells you to “press ‘1’ for Room Reservations, ‘2’ for Sales and Catering,” and so on.
An automated answering service ensures that your phones are answered professionally 24/7 for a fraction of the cost of a live virtual receptionist. Calls can be routed to team members at any phone number, and we proudly offer a variety of features including Follow-Me, Fax to Email, Voicemail, and Voice Broadcasting.
Learn more about our automated answering services and features!