For a mere fraction of what you pay for a full time receptionist or you own in-house staff to answer your business phones, Answering Service Care can provide your East Providence or Rumford, Rhode Island business with very effective live operator service. We have been managing the phones of small businesses across every sector of the economy for over 35 years. You choose when you need our services – evenings, weekends, seasonal or 24/7, 365 days a year. We can give start-up businesses instant credibility or replace staff for companies that plan to downsize their operations.
Initially established in 1636, East Providence, RI sits between Rhode Island’s urban center and the rural region of southeastern Massachusetts. Bodies of water make up boundaries on three sides of the city – Narragansett Bay to the south, Running and Ten Miles rivers to the east and Providence and Seekonk rivers to the west. East Providence became a independent town in 1862. With the exception of Rumford, which had the Rumford Chemical Works, the region’s economy revolved primarily around fishing and agriculture. Sales, construction, services and professional businesses make up approximately 60 percent of the current economic base. Rhode Island Answering Service specializes in helping these enterprises manage their phone more effectively.
The quality of the telephone service speaks volumes when customers or potential clients call your business. The last thing they want to hear when they call your business is an answering machine or cold impersonal receptionist on the other end of the line. Research has shown that seven out of ten callers refuse to leave messages on answering machines or voice mail. In addition, many callers form their impression of a business – right or wrong – based on the quality of their telephone interaction. Collaborating with Answering Care Service can eliminate these types of customer service issues.
Answering Service Care train our live operators to connect with your callers — an important key to customer satisfaction. Do not underestimate the effect a warm personable representative can have on the bottom line of your operations. Dan Kennedy conducted a survey to find out why people switched products or services — 68 % did so because they felt “unimportant” or “unappreciated.” When you further consider that it costs up to seven times as much to attract new clients than to retain current customers – you cannot afford to have poor quality telephone service.
Our staff works with you to develop a plan and guidelines for managing your phones – right down to how you prefer operators to greet your callers. Answering Service Care immediately assigns a Client Care Team to your account; each member learns the dynamics of your East Providence enterprise. When callers contact your business they will feel the warmth and CARE that epitomizes our service. Contact Answering Service Care to discover how we can make a huge difference in your customer satisfaction rating and save you money in the process.