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How do I receive my messages?
You can receive your messages by text, email, fax or a call. However outgoing calls counts againt your usage. You can also view and acknowledge your messages on the 24/7 secure client portal.
Do I have to sign a yearly contract?
Absolutely not. We offer month-to-month options, as well as the ability to switch plans when and if applicable. Our answering services and related add-on services are bundled and customized to fit your budget, your needs and the way you do business.
Do I need to change my business phone number when I sign up with Answering Service Care?
No. Our clients can keep all of their existing phone numbers even after they have begun service with us. All you have to do is forward your existing business phone number to the answering service.
How is Usage calculated?
We account for our entire infrastructure when tracking usage; from the inception of the call in our systems through its completion. Usage is calculated in whole minutes.
What is Usage Allowance?
Each answering service plan includes a usage allowance. This usage allowance is the number of minutes that are included with your service plan. If the allowance is exceeded, additional charges would apply.
Can I check my usage whenever I want?
Yes, of course. You can log in to your 24/7 online portal to check your usage.
Can we get a new phone number if we so choose?
Yes. We offer local number and toll-free number options for those whose business and marketing efforts would be aided by these answering service tools – just ask!
Can I forward my calls to my cell phone or other phone number?
Yes, absolutely. We offer a range of call forwarding services, and depending upon the specifics of your situation, we can recommend the best option for you. Just ask!
What other services and add-ons do you offer?
We offer a comprehensive array of answering service-related services, options and add-ons. We also offer expert consultation and advice as to what makes the most sense for your company. Interactive voice response, Follow Me, appointment scheduling, email marketing are some of the services and add-ons you can take advantage of to enhance your answering service capabilities. We would never sell you services that you didn’t need, nor would we recommend something that just didn’t make sense.