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Quality medical answering service providers are hard to find. And as a doctor or healthcare professional, chances are you have a busy, thriving practice with phones ringing off the hook at all hours. While it’s nice to provide exceptional care to so many people, it can be difficult to keep up with such a high volume of patients and phone calls—and it’s just not possible for your office to be open 24/7/365.
That’s where we come in.
At Answering Service Care, we provide on-call, after-hours answering services for medical offices and practices of all sizes. And when we say “on-call,” we mean it. . Our professional medical answering service operators are available on nights, weekends, and holidays—and they’re all trained to handle all your telephone answering-related needs from simple patient calls to full-blown medical emergencies. Our medical office virtual receptionists are intelligent, friendly, articulate, and prepared to fulfill your specific phone and message requirements.
As one of the top medical answering services in the field since 1974, we have over 45 years’ experience doing what we do best. Through 2018, our systems have operated at 99.998% efficiency. For a busy medical professional, there is nothing like having the peace of mind that comes from working with a reliable service provider that values secure and always-on technology. As a vendor, we take technology systems, processes, and uptime as seriously as we do the medical answering service experience that we provide.
As an industry leader for over four decades, we know that reliable telephone answering support plays a pivotal role in your ability to provide better care and improve patient outcomes. That’s why we do what we do. To help you better serve your community. Here’s a quick overview of what makes us one of the best 24-hour medical answering services you can find:
We don’t have to tell you how critically important it is to treat patients with dignity and respect. Our live medical answering service team members are alert, empathetic, and dedicated to giving your patients the attention they both expect and deserve. Every individual medical office virtual receptionist is trained, skilled, and experienced in the subtle art of patient communication.
Our answering service for physicians is reliable and always available. As one of the top medical answering services in the field since 1974, we have over 45 years’ experience doing what we do best. Through 2018, our systems have operated at 99.998% efficiency. For a busy medical professional, there is nothing like having the peace of mind that comes from working with a reliable service provider that values secure and always-on technology. As a vendor, we consider technology systems, process, and uptime as seriously as we do the telephone answering service experience that we provide.
The pandemic has transformed the way many businesses operate, and medical offices are no exception. Many of our medical clients have switched to telemedicine, supporting their patients virtually on a short-term or long-term basis. As we all adapt to a new normal, there’s no denying that telemedicine has a significant role to play in keeping up with routine needs and follow-ups—and it is becoming clear that telemedicine is here to stay. As a medical answering service, we are seeing telemedicine take hold in various sectors:
.. among other medical specialty areas.
When you are “seeing” patients by phone or video, the format of your appointments may be different. If your office staff is working remotely, or has had to self-quarantine due to COVID-19 exposure, don’t leave your phones to chance. Now more than ever, callers are eager to hear a human voice at the other end of the line. Whether they are calling with an urgent medical concern, or to find out the social distancing requirements at your office, a friendly and professional voice goes a long way. We are here to support your telehealth appointment scheduling, appointment reminders, and live phone answering needs.
With both patients and practitioners adopting telehealth to some degree, we are pleased to provide a professional, HIPAA compliant telemedicine answering service to our clients in the medical field.
As a fully compliant HIPAA “business associate,” we understand the importance of patient privacy and are committed to full compliance, so that we can best protect and serve you and your patients. Our answering service for doctors is dedicated to providing top customer service to all healthcare practices while also maintaining the privacy and patient security standards for each of your patients. Read more about HIPAA and our secure messaging medical answering service.
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