As a medical or healthcare professional, chances are you have a busy thriving practice with phones ringing off the hook at all hours. It can be difficult to keep up with so many patients and phone calls–and it’s just not possible for your office to be open all of the time, including nights, weekends, holidays, in bad weather and during other unexpected emergencies.
That’s where we come in. When it comes to answering patient phone calls with care 24/7, 365 days a year, we want to be your top doctor answering service choice. Our professional medical answering service operators can handle all of your telephone answering-related needs from simple patient calls to full-blown medical emergencies. Our virtual medical receptionists are highly trained, intelligent, friendly, articulate and prepared to fulfill your specific phone and message requirements. We don’t have to tell you how critically important it is for you as a healthcare provider to answer phone calls, take messages and return those calls in the most timely manner possible.
As an industry leader for over four decades, we know what it takes to help your healthcare practice better serve patients and improve patient outcomes with better telephone answering support.
Our live medical answering service telephone receptionists are sensitive, alert, attentive, and aware of the uniqueness of your practice and its patients. Each of our medical answering service representatives is skilled and experienced when it comes to the subtleties involved in patient communication.
Our medical answering service is reliable and always available. As one of the top medical answering services in the field since 1974, we have over 45 years’ experience doing what we do best. Through 2018, our systems have operated at 99.998% efficiency. For a busy medical professional, there is nothing like having the peace of mind that comes from working with a reliable service provider that values secure and always-on technology. As a vendor, we consider technology systems, process, and uptime as seriously as we do the telephone answering service experience that we provide.
The pandemic has upended many businesses, and medical offices are no exception. Many of our medical clients have switched to telemedicine, supporting their patients virtually for the short-term or long-term basis. Telemedicine has a significant role to play for keeping up with routine needs and follow-ups. It is becoming clear that telemedicine is here to stay. As a medical answering service, we are seeing telemedicine take hold in:
.. among other medical specialty areas.
When you are “seeing” patients by phone or video, the format of your appointments may be different. If your office staff is working remotely, or has had to self-quarantine due to COVID-19 exposure, don’t leave your phones to chance. Now more than ever, callers are eager to hear a human voice at the other end of the line. Whether they are calling with an urgent medical concern, or to find out the social distancing requirements at your office, a friendly and professional voice goes a long way. We are here to support your telehealth appointment scheduling, appointment reminders, and live phone answering needs.
With both patients and practitioners adopting telehealth to some degree, we are pleased to provide a professional, HIPAA compliant telemedicine answering service to our clients in the medical field.
As a fully-compliant HIPAA “business associate,” we understand the importance of patient privacy and are committed to full compliance, so that we can best protect and serve you and your patients. Our medical answering service is dedicated to providing top customer service while also maintaining the privacy and patient security standards for each of your patients. Read more about HIPAA and our secure messaging medical answering service.