A Secure, Comprehensive Medical Answering Service

As a medical or healthcare professional, chances are you have a busy, thriving practice, with phones ringing off the hook at all hours. No matter how many medical administrators you have attending to the phones, it never seems to be enough. It can be difficult to keep up with so many patients and phone calls–and it’s just not possible for your office to be open all of the time, including nights, weekends, holidays, in bad weather and during other unexpected emergencies.

That’s where we come in…When it comes to answering patient phone calls with care, and answered 24/7, 365 days a year, we want to be your top doctor answering service choice.  Our professional medical answering service operators can handle all of your telephone answering-related needs, from simple patient calls to full-blown medical emergencies. Our virtual medical receptionists are highly trained, intelligent, friendly, articulate and prepared to fulfill your specific phone and message requirements. We don’t have to tell you how critically important it is for you, as a healthcare provider, to answer phone calls, take messages and return those calls in the most timely manner possible.

Medical Answering Service

Leading The Way In Medical Answering Services

As an industry leader for over four decades, we know what it takes to help your healthcare practice better serve patients and improve patient outcomes…with better telephone answering support.

Medical Answering Service

Smiling Faces That Care

Our live medical answering service telephone receptionists are sensitive, alert, attentive and aware of the uniqueness of your practice and its patients. Each of our medical answering service representatives is skilled and experienced when it comes to the subtleties involved in patient communication.

Our medical answering service is reliable and always available. As one of the top medical answering services in the field since 1974, we have over 45 years’ experience doing what we do best. Through 2018, our systems have operated at 99.998% efficiency. For a busy medical professional, there is nothing like having the peace of mind that comes from working with a reliable service provider that values secure and always-on technology. As a vendor, we consider technology systems, process and uptime as seriously as we do the telephone answering service experience that we provide.

Medical Answering Service For Telemedicine and COVID-19 Pandemic

The COVID-19 pandemic has upended many businesses, and medical offices are no exception.  Many of our medical clients have switched to telemedicine, supporting their patients virtually for the short-term or long-term basis. Telemedicine has a significant role to play not only in screening for COVID-19 symptoms, but for keeping up with routine needs and follow-ups. While we sincerely hope the pandemic-related office closures are a temporary measure, it is becoming clear that telemedicine is here to stay. As a medical answering service, we are seeing telemedicine take hold in:

  • Primary care
  • Pediatrics
  • Psychiatry and Psychology
  • Cardiology
  • Dermatology
  • Immunologists

.. among other medical specialty areas.

Telemedicine and COVID-19 Pandemic
Medical Answering Service For Telemedicine

When you are “seeing” patients by phone or video, the format of your appointments may be different. If your office staff is working remotely, or has had to self-quarantine due to COVID-19 exposure, don’t leave your phones to chance. Now more than ever, callers are eager to hear a human voice at the other end of the line. Whether they are calling with an urgent medical concern, or to find out the social distancing requirements at your office, a friendly and professional voice goes a long way. We are here to support your telehealth appointment scheduling, appointment reminders, and live phone answering needs. 

With both patients and practitioners adopting telehealth to some degree, we are pleased to provide a professional, HIPAA compliant telemedicine answering service to our clients in the medical field. 

What about HIPAA and our medical answering service?

As a fully-compliant HIPAA “business associate,” we understand the importance of patient privacy and are committed to full compliance, so that we can best protect and serve you and your patients.  Our medical answering service is dedicated to providing top customer service while also maintaining the privacy and patient security standards for each of your patients. Read more about HIPAA and our secure messaging medical answering service.

What Our Healthcare Clients Are Saying:

Just wanted to tell you that the new webpage looks great. I have been very very happy with your service since I signed up with you last fall. Several patients have also made complimentary remarks and there hasn’t been a single complaint. Thank you!

Chris Flynn MD

You are doing an amazing job. The office would like to thank you for your attention to details and the quality service.

Sunshine Healthcare

Why Answering Service Care?

At Answering Service Care, we offer HIPAA-compliant medical phone answering services that not only save time, money and other precious resources, but that also play a significant role in expanding your practice and providing your patients with the top service and personalized attention they deserve. Best of all, we spare you the worry of missing an urgent phone call or having it mishandled – we’ll always be here for you and your patients…and you can count on that!