Your partner in providing premium and secure patient care
Quality medical answering service providers are hard to find. And as a medical or healthcare professional, chances are you have a busy, thriving practice with phones ringing off the hook at all hours. While it’s nice to provide exceptional care to so many people, it can be difficult to keep up with such a high volume of patients and phone calls—and it’s just not possible for your office to be open 24/7/365.
That’s where we come in.
At Answering Service Care, we provide on-call, after-hours answering services for medical offices and practices of all sizes. And when we say “on-call,” we mean it. Our virtual medical answering service operators are available on nights, weekends, and holidays—and they’re all trained to handle all your telephone answering-related needs from simple patient calls to full-blown medical emergencies. They’re intelligent, friendly, articulate, and prepared to fulfill your specific phone and message requirements.
As one of the top medical office answering services in the field since 1974, we have over 45 years of experience doing what we do best. Through 2018, our systems have operated at 99.998% efficiency. For a busy medical professional, there is nothing like having the peace of mind that comes from working with a reliable service provider that values secure and always-on technology. As a vendor, we take technology systems, processes, and uptime as seriously as we do the medical office answering service agent experience that we provide.
As an industry leader for over four decades, we know that reliable telephone answering support plays a pivotal role in your ability to provide better care and improve patient outcomes. That’s why we do what we do. To help you better serve your community. Here’s a quick overview of what makes us one of the best 24-hour medical answering services you can find:
We don’t have to tell you how critically important it is to treat patients* with dignity and respect. Our live medical office answering service team members are alert, empathetic, and dedicated to giving your patients the attention they both expect and deserve. Every individual medical office answering service agent is trained, skilled, and experienced in the subtle art of patient communication.
*Answering Service Care doesn’t provide services to patients. We provide live answering services to healthcare professional and medical practices.
The pandemic has transformed the way many businesses operate, and medical offices are no exception. Many of our medical clients have switched to telemedicine, supporting their patients virtually on a short-term or long-term basis. As we all adapt to a new normal, there’s no denying that telemedicine has a significant role to play in keeping up with routine needs and follow-ups—and it is becoming clear that telemedicine is here to stay.
When you treat patients by phone or video, the format of your appointments may be different and your reliance on technology increases exponentially. If your office staff is working remotely or has had to self-quarantine due to COVID-19 exposure, don’t leave your phones to chance. Now more than ever, people are hungry for connection, and callers are eager to hear a human voice at the other end of the line. Whether they are calling with an urgent medical concern, or to find out the social distancing requirements at your office, a friendly and professional voice goes a long way.
With both patients and practitioners adopting telehealth to some degree, we are pleased to provide a professional, HIPAA compliant telemedicine answering service to our clients in the medical field.
As a fully compliant HIPAA “business associate,” we understand the importance of patient privacy, and we’re committed to full compliance so that we can best protect and serve you and your patients. Our medical patient answering service is dedicated to providing top customer service while also maintaining the privacy and patient security standards for each of your patients. Read more about HIPAA and our secure messaging medical office virtual assistant service.
At Answering Service Care, we offer HIPAA-compliant medical phone answering services that not only save time, money and other precious resources, but that also play a significant role in expanding your practice and providing your patients with the top service and personalized attention they deserve. Best of all, we spare you the worry of missing an urgent phone call or having it mishandled – we’ll always be here for you and your patients…and you can count on that! Contact us today at (800) 430-6511 to learn how we can help your practice do more.
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