Personal Injury Legal Answering Service

Even if you generally take your own calls, there will be times of the day or week when your call volume overwhelms your capacity to pick up the phone. This is where overflow call answering comes in. Instead of forcing callers to voicemail, they’re connected to a live operator who can provide a friendly, soothing voice to someone who may be pretty shaken up already.

Burnout is a common problem for busy lawyers like yourself, that’s why it’s so vital to guard your downtime. Don’t stay on high alert waiting for the next after hours caller, leave it to your personal injury legal answering service. They can sort emergency calls from those that can wait until morning, while still giving callers the satisfaction of having reached a real person.

It’s not uncommon for clients to need to make, change or cancel appointments after hours or when you’re in court. A dedicated appointment setting queue keeps it simple. Using tools that easily integrate with the digital calendar you’re already using, your answering service can update your schedule in real time, avoiding double-bookings and callers who might otherwise fall through the cracks. 

Although your firm is focused on helping people start the process of recovering from their personal disasters, there are times when even you may be unreachable due to fire, floods, high winds or other types of catastrophe. Your clients will want to know where you are and how to reach you during the recovery process. Even when you can’t be reached, your answering service will be available to provide updates and even pass messages on to clients, at your instruction.