Whether you have a convenient virtual phone answering service, or are trying to handle receptionist duties in-house, call forwarding can be an important part of your communications strategy.
With call forwarding in place, offsite team members, sales people and executives can easily get calls wherever they may be and keep customer service levels high.
Here are some key benefits of call forwarding:
Call forwarding increases staff availability.
Before mobile phones, if someone wasn’t in the office, chances are you would get their voicemail. This could lead to long games of “voicemail tag” or “phone tag,” where two parties keep missing each other and leaving messages. Fortunately with call forwarding, virtual answering service representatives can send calls to an employee’s mobile phone or home phone so that the client can get the help they need in real-time. It’s more convenient for the customer, and it allows your staff members to maintain availability even when they aren’t physically sitting at their desks.
Call forwarding makes it easy for employees to travel.
In several industries, the work simply can’t get done sitting in a cubicle. Salespeople have to visit their prospects onsite. Real estate agents are more likely to be in front of customers showing a home than sitting at their desk waiting for a call. The same goes for the construction industry, and many more fields. With call forwarding, you don’t have to choose between good customer service and mobility. Employees are free to travel where they need to go, and their important calls will follow.
Call forwarding expands your company’s presence.
Call forwarding doesn’t just have to be from your main office number to an employee cell phone. You can also use call forwarding to increase your perceived presence and make things more convenient for your visitors. If you have one home office, but do business regionally, you can set up multiple local numbers that are forwarded to your main line. Clients in the next county or state don’t have to make a long distance call – they can simply call the number in their own area code and the call can be patched through.
What does it all mean?
When it comes to call forwarding, our recommendation to our answering service clients is to use both “call forward busy” and “call forward no answer.” These two services allow the answering service to work on autopilot, while allowing our clients the flexibility to utilize our services only when needed. What’s more, the answering service client no longer has to worry about forwarding the phone at night and then cancelling it in the morning. Instead, they can set it up and then forget about it. Not only is the call forwarding service less costly when used in this manner, but the client has also just created a disaster recovery system for all calls in the event of an emergency or any other unforeseen events.
No matter how you use it, there is no doubt that call forwarding can be an essential tool for your business – and a virtual phone answering service can help you make the most of it. Get instructions in how to forward your calls by carrier.