Plumbers, we understand that you are no stranger to calls from panicked customers, and that you are busy people. You are often under someone else’s sink or working on another customer’s toilet when these calls come in, and it’s not always possible to stop what you’re doing and answer.
To make a great impression and better serve their customers, many plumbers partner with a call answering service. Outsourcing to a plumbing answering service can help you grow your business in a variety of ways, including the following:
- It helps you earn your client’s trust when emergency calls are answered
- It gives you nights and weekends off while still providing a great customer experience
- It frees you up to service more customers
- Providing great service allows you to potentially charge more than your competitors
- A plumbing answering service makes you look more professional
Here, we will explain in more detail the ways that partnering with a plumbing answering service can help you grow your business:
A plumbing answering service helps you earn your client’s trust when emergency calls are answered
When someone’s toilet is overflowing, or their pipes are gushing water everywhere, the last thing they want to do is leave a voicemail and wait for a call back. Having a live person to assist them during a crisis can go a long way and make a lasting positive impression.
A plumbing answering service gives you nights and weekends off while still providing a great customer experience
Plumbing disasters don’t always happen during regular business hours; in fact, many occur on nights, weekends, and holidays. If you would like to spend your time off relaxing and spending time with family, let a plumbing answering service manage these after-hours calls. Your virtual receptionist can calm panicked callers down, answer general questions, and schedule appointments.
It frees you up to service more customers
If you are managing your own phones, you are likely servicing less customers. This time spent on the phone adds up, and results in lots of lost revenue. When you outsource to a plumbing answering service, tasks like appointment scheduling and answering questions about services and pricing are taken care of, freeing you up to do more of what makes you money.
Providing great service allows you to potentially charge more than your competitors
People reward the businesses that they enjoy working with by coming back – and paying more. A survey found that 68% of people are willing to pay more to a company that provides excellent service. If you’re providing better service than all of your local competitors, you may also be able to charge a bit more.
A plumbing answering service makes you look more professional
When you spend much of your time with your head under sinks, it is not easy to answer every incoming phone call and focus on providing the personalized service that customers want. Outsourcing to a plumbing answering service enables each of your customers to speak to a live agent that is focused on one thing: providing them with friendly, professional, efficient service.