As a massage therapist, you understand the importance of tending to your clients’ needs. After all, people are coming to you to feel better about themselves and eliminate the stress from their daily lives. This stress elimination begins from the moment they pick up the phone and give your office a call. Because of this, an answering service for your massage therapist office is crucial.
An answering phone service for massage therapists makes sure that no client call or request goes unanswered. In this way, their stress levels can start to drop immediately, and yours as well, since you won’t have to worry about missing a call and adjusting the schedule at the last minute because something came up.
This is the case if you run a spa, a beauty salon, or any other establishment where people are coming to feel better about themselves, physically or mentally. Help them feel better from the get-go by having your beauty salon answering service set up and ready to receive.
Whether you are certain that a spa phone answering service is what you need, or perhaps you want to inquire more about what such services entail, feel free to give us a call or schedule a meeting. We can help you understand the benefits you (and your clients) will get from incorporating answering services for your massage therapy office.
However, if you want to read more about these benefits, then scroll down and dive in further. We have broken down some of the reasons that a massage answering service can enhance your overall business model.
An answering service for massage therapists or beauty salons gives you more ways to support and nurture your whole patient, no matter what time of day it happens to be. It can be a vital part of any well-functioning practice!
Your focus should be on your patients, but when the phone is ringing non-stop, it can be difficult to really give each one the attention they need and deserve. On one hand, you recognize the importance of answering the phone and being available for call-in clientele. But on the other hand, you need to be personal and professional to those in your office.
A professional answering service understands that your time is valuable, so instead of listening to the phone ring all day, you can concentrate on solving the problems your patients face. They’ll be happier for the dedication you show and you’ll be less overwhelmed with the tasks ahead.
Likewise, you won’t be stressed about having to reach for the phone every time it rings, as you will be confident that it is already taken care of.
Our answering service team works closely with businesses in a variety of industries, including:
As an industry leader for over four decades, we know what it takes to help your practice better serve your customers and improve telephone answering support.
We understand that professional answering services don’t come in a one-size-fits-all approach, since every business or practice we partner with is unique. Certainly, there is some carryover in answering services for beauty salons and answering services for spas, but the point is that the services can be tailored to your needs.
For example, some practices might need an extra emphasis on appointment scheduling, while others might have a need for a virtual receptionist to take and forward messages. Whatever your practice is in need of, we can provide it. Regardless of the number of calls you receive on a daily basis, or what your business hours are, we have you covered so that nothing falls through the cracks.
Here is a breakdown of some of the more common features of our professional answering services for beauty salons, massage therapists, and everything in between.
You shouldn’t have to sacrifice time with patients in order to schedule appointments. Instead of working against your own interest, hiring a queue full of appointment setters takes that stress away from you, allowing you to give the visitors in your office the attention they need and to properly diagnose and treat their conditions. Your appointment setters will make, change and cancel appointments for your visitors using software compatible with what you’re already using, so you never have to worry about patients who fall through the cracks.
Letting your phone calls go to voicemail could be a dangerous practice that alienates many callers and ultimately costs patients. Instead of dealing with an unfeeling machine, your callers can leave a message with a human who will make the best decision about how to handle it, based on the information you provide. You can also give your holistic practice answering service information on your standard offerings and common caller questions and they can then relay that information to curious callers, reducing your number of returned calls.
No matter what time of day it is, you want to know that your patients are safe and healthy, but you simply can’t always be on the phone. Message relay allows you to take a little “me” time and still get urgent messages from patients through fax, email or SMS. Callers who can wait until morning can be organized into a log that explains what each caller needed so you can prioritize your call-backs, making your work even more efficient.
When the unthinkable strikes, whether it’s fire, water, wind or earthquake, it’s important that your patients can stay in touch. Selecting disaster recovery with your holistic practice answering service ensures that you can provide instructions for patients and maintain a connection, no matter the circumstances. Disaster recovery also helps you get back up and running faster, since they will continue to take messages from your patients and rescheduling your appointments as necessary.
It is clear to see from our reviews that we are the name in the game when it comes to answering services for massage therapist offices. Don’t take our word for it! Check out the reviews from other business owners just like you who have found the benefit of partnering with Answering Service Care for their customer service needs: