The ASC Blog

Your Resource For All Things Answering Service

4 Phone Best Practices For Your Dental Practice

Even thinking about the dentist can evoke thoughts of high-pitched drills and metal instruments in the minds of your patients. It’s not that they don’t want to have a healthy mouth, it’s just that the whole process is kind of terrifying and makes them feel very vulnerable. This is why it’s so important to [...]

4 Phone Best Practices For Your Dental Practice

It’s 2019: Does Your Small Business Still Need A Landline?

In a world where you can have a virtual telephone number, get calls over the Internet or via the nearest cell tower, many businesses wonder if they really still need a landline. The answer isn’t a simple one, there are variables to consider that include the company’s size, maturity, and budgets. Even if they [...]

It’s 2019: Does Your Small Business Still Need A Landline?

7 Bad Habits That May Be Lowering Your Team’s Productivity

Improving productivity is a favorite goal for business owners across every industry. It’s a perfectly admirable goal, but not one that’s always easily attainable. After all, those less-than-productive habits that you’re trying to undo have been ingrained in you and your staff for years and years. It’ll take a great deal of effort to [...]

7 Bad Habits That May Be Lowering Your Team’s Productivity

4 Great Mobile Marketing Approaches For Small Businesses

According to Pew Research Center, 77 percent of Americans own smartphones and 50 percent own tablets. One out of every 10 Americans access the Internet exclusively from a mobile device. That’s a lot of missed opportunities if your small business isn’t taking advantage of mobile marketing. There are lots of neat ways a small business can [...]

4 Great Mobile Marketing Approaches For Small Businesses

How Better Covering After-Hours Calls Can Help Convert Leads

Owning a small business can be like a tightrope walk over a pit of alligators. If you can stay focused, you can move straight from Point A to Point B, but you’re far more likely to get distracted by yet another demand on your time and ultimately end up watching mindless videos on YouTube. [...]

How Better Covering After-Hours Calls Can Help Convert Leads

How Important Is That First Call For Your Funeral Home?

“You never get a second chance to make a first impression,” so goes the ad slogan turned a universal chunk of wisdom. It’s true, too, especially when it comes to your funeral home clients. When someone calls you, it’s because something awful has happened or that they know they need to pre-plan their own [...]

How Important Is That First Call For Your Funeral Home?

3 Ways A Human Answering Service Beats AI Every Time

Bots seem to be everywhere these days. From Facebook Messenger bots that answer basic customer service questions to much more advanced models like WoeBot, an armchair psychology bot, it’s impossible to not notice how pervasive bots have become. Just because they’re everywhere, though, doesn’t mean that AI bots are ideal for an answering service [...]

3 Ways A Human Answering Service Beats AI Every Time

4 Reasons Concierge Medical Practices Need Answering Services More Than Ever

Modern medical models often include cold, generic visits with doctors that last for just a few minutes, followed up with treatments dictated by insurance companies. That’s why you chose to open a concierge medical practice. Your patients deserve better than the new standard, they deserve the attention and careful thought of a professional like [...]

4 Reasons Concierge Medical Practices Need Answering Services More Than Ever

3 Reasons Telephone Support Is Crucial For Your Growing Business

It may seem like an antiquated notion to have a telephone answering service or even a receptionist in this day and age. After all, doesn’t everybody just use the Internet for everything? The truth is that telephone support is just as crucial as it has always been for businesses. You can’t overlook this channel, [...]

3 Reasons Telephone Support Is Crucial For Your Growing Business

Top 3 Protocols For Funeral Home Call Answering

When someone close to you passes away, it may be your job to take care of their final arrangements. Maybe you call up the funeral home that your loved one asked you to use and you’re not only greeted by a recorded message, but also there is no way to leave a message. What [...]

Top 3 Protocols For Funeral Home Call Answering