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Racism in the Workplace: Here’s What Business Owners Need to Know

Although it is illegal, workplace racism remains a huge problem in the United States. Companies have spent billions of dollars on diversity and inclusion in recent years, but statistics show that many are falling short of creating equitable workplaces for black employees. Black professionals are still more likely to encounter prejudice and microaggressions than [...]

Racism in the Workplace: Here’s What Business Owners Need to Know

How to Make Your Workplace Safer for Employees and Customers

As employees around the country return to work after spending the last few months at home, many are expressing concern about their safety. A recent study found that 54% of U.S. employees say they are worried about exposure to COVID-19 in their workplace. How can I protect my employees and customers from [...]

How to Make Your Workplace Safer for Employees and Customers

The Importance of Amazing Customer Service

In the United States, there are currently about 30.2 million small businesses, up from 27.9 million in 2010. As new companies launch each day, business owners must stay on top of trends and constantly work to stand out among the competition. Why is great customer service so important? One of the simplest [...]

The Importance of Amazing Customer Service

How Can an Answering Service Grow Your Virtual Business?

In today’s digital age, many companies are giving up brick and mortar locations in favor of conducting all business online. Small businesses have been shifting in this direction for the last several years, and the coronavirus outbreak has only strengthened this trend. Without a brick and mortar location, the only way for customers to [...]

How Can an Answering Service Grow Your Virtual Business?

What COVID-19 Has Taught Businesses About Customer Service

The outbreak of COVID-19 has presented business owners with many challenges to overcome, but there are some silver linings. It has the potential to change customer service as we know it for the better, in ways that will benefit consumers while also giving businesses an edge over their competitors. The businesses that survive the [...]

What COVID-19 Has Taught Businesses About Customer Service

Does My Law Firm Need a Legal Answering Service?

Lawyers and attorneys are some of the busiest, most hardworking professionals out there. The average lawyer puts in over 40 hours per week, and many are on call even when they're not technically working. Should my law firm outsource to a legal answering service? Law professionals are pulled in many directions, and [...]

Does My Law Firm Need a Legal Answering Service?

What is an Automated Answering Service?

If your business is looking for a solution to manage inbound and outbound calls, you have two options: you can hire an in-house receptionist or outsource to an automated answering service. Before we discuss the benefits of an automated answering service, let’s explain exactly what it is. What is an Automated Answering [...]

What is an Automated Answering Service?

Why Do Businesses Outsource Customer Service?

For many businesses, providing exceptional service is the difference between generating repeat business and losing a customer forever. In fact, 49% of American consumers switched companies last year due to poor customer service, which demonstrates the large percentage of companies that are still failing to provide first-rate experiences. Businesses have three options when it [...]

Why Do Businesses Outsource Customer Service?

What Small Businesses Can Learn from the Coronavirus Crisis

Small business owners all over the world are currently working to keep their businesses afloat through the coronavirus pandemic. Chances are, you’re curious and a bit concerned about what the world will be like once the outbreak subsides. The good news is that there are some things that you can be doing now to strengthen [...]

What Small Businesses Can Learn from the Coronavirus Crisis

Thank You Coronavirus Heroes and Helpers!

In these uncertain times, we wanted to join the movement to thank all the people who are working tirelessly and making sacrifices to support the COVID-19 fight. From the medical professionals and first responders who are saving lives, to the farmers, truck drivers and grocery store employees who are keeping us healthy, to the [...]

Thank You Coronavirus Heroes and Helpers!