Private: Blog

Medical Answering Service FAQ’s (and Answers)

Medical Answering Service FAQ’s (and Answers) A visit to a doctor or dentist’s office can be nerve-racking for many people, so it’s important that healthcare offices do everything that they can to make the experience more comforting. A patient’s experience begins when they make that very first phone call to ask questions, get information, [...]

Medical Answering Service FAQ’s (and Answers)

New Phone Etiquette, Who This?

Answering Service Care was established in 1974. That year, President Richard Nixon resigned, Stephen King published his first novel, and Leonardo di Caprio was born. We’ve come a long way since then! (Maybe not quite as far as Leo, but…) Of course, back then 46 years ago, there were different rules about how to [...]

New Phone Etiquette, Who This?

Do I Need to Work with an Answering Service Company Near Me?

Is it necessary to work with an answering service company near me? When choosing an answering service company to work with, it is not necessary to partner with one that is based near your business. That’s because the virtual receptionists who manage your phones are able work remotely from anywhere using call forwarding. When [...]

Do I Need to Work with an Answering Service Company Near Me?

What do the Best Call Answering Services Offer Businesses?

How do the best call answering services add value to businesses? Call answering services can play a major role in the success of a business, so it's important to partner with the best. Here are some of the ways that your business will benefit when you partner with one of the best call answering [...]

What do the Best Call Answering Services Offer Businesses?

How do Telephone Answering Services Work?

How exactly does a telephone answering service work? Telephone answering services use call forwarding, and when activated, a business’ incoming calls are automatically sent to a live agent that works remotely. This way, instead of your office or cell phone ringing constantly, your business’ callers are forwarded to trained live agents who can assist [...]

How do Telephone Answering Services Work?

What is a Bilingual Virtual Receptionist?

What exactly is a bilingual virtual receptionist? A bilingual virtual receptionist is a remote extension of a business’ staff that handles a variety of customer service-related tasks, from call management, to appointment setting, to email marketing and more. With a large population of Spanish speakers living in the United States, savvy businesses often outsource [...]

What is a Bilingual Virtual Receptionist?

Who Needs a HIPAA-Compliant Medical Answering Service?

What types of medical practices need a HIPAA-compliant answering service? Medical practices of all types are required by law to be HIPAA-compliant. This includes, but is not limited to, physicians, urgent care clinics, dentists, chiropractors, optometrists, podiatrists, surgeons, psychologists, and nursing homes. Additionally, the third-party vendors that medical practices partner with, such as a [...]

Who Needs a HIPAA-Compliant Medical Answering Service?

4 Ways Your Dental Office Can Benefit from a Medical Answering Service

How can a dental office benefit from a medical answering service? Dental offices can benefit from a medical answering service in a variety of ways, from increased customer satisfaction, to better protection of patient information. The ability to accommodate more incoming calls (forcing less customers to leave a voicemail) is only the beginning when [...]

4 Ways Your Dental Office Can Benefit from a Medical Answering Service

Phone Answering Service FAQ’s (and Answers)

Phone Answering Service FAQ’s (and Answers) When your business’ phone is ringing faster than you and your staff can answer it, it’s vital to take action to avoid lost sales and opportunities. You can either hire a new in-house employee, or save some money by outsourcing to a phone answering service. Partnering with a [...]

Phone Answering Service FAQ’s (and Answers)

What Does A Telephone Answering Service Do?

What can a telephone answering service do for your business? Defined as “a service that can manage both inbound and outbound business communications,” telephone answering services can help businesses of all types and sizes with tasks including the following: Answering incoming calls Routing phone calls Taking messages Scheduling appointments Responding to emails Sending follow [...]

What Does A Telephone Answering Service Do?