Running any sort of business by yourself can be a massive undertaking, but the good news is that no solopreneur has to go it alone.
In a world filled with virtual assistants and co-workers who live a continent away, there’s no reason that an answering service can’t fill in a lot of important blanks for business owners like you.
How an Answering Service Can Help Solopreneurs
There are probably a lot of times in your busy day that you wish you had an extra pair of hands. The problem is that extra staff may be more costly than your budget can bear, or, frankly, you just don’t want anyone else in your office space. We’re living in the future, though, so if you have a phone, you can have your own virtual receptionist to help keep the calls from interfering with your ability to do your job.
Outsourcing jobs can really help you do more with your time as a solopreneur, here are just three ways that choosing an answering service will make a big difference:
- Creating professional polish. Whether you’re forced to send an important client to voicemail while you’re chatting with another or you’re simply too tired to answer the phone with a smile, a virtual receptionist can generate that little extra something your company might be missing.During business hours, callers are greeted with a friendly, human voice and their problems are addressed directly when you have a virtual receptionist. This service also helps you focus on work, rather than diverting your attention to demanding, and sometimes unshakable, telephone callers.
- Providing a dedicated appointment setting team. Most solopreneurs require some kind of appointment system, even if they’re not medical professionals or lawyers.Instead of taking time to develop an appointment setting system and then fielding your own appointment calls, a dedicated appointment setting team provided by the right answering service will make this process easy, right down to the software that will update your calendar in real time so you’re always on top of your appointment list. Professional appointment setters often work after hours, helping clients who need to call to arrange their time slots a little later.
- Message relay after hours. One of the most stressful parts of being a solopreneur is being constantly attached to your telephone, just in case someone calls with a question or is having an emergency. Instead of driving yourself to burnout, you can turn your night calls over to an answering service to be handled by professional customer service representatives.By providing your team with strict guidelines, they’ll be able to tell which callers to send directly to your phone and which can wait for a callback in the morning. Detailed call logs for overnight calls can also make it much easier to decide who gets the first call at the start of the day.
Instead of wearing all the hats at your business, it might be time to partner with a good answering service company. By covering most of your telephone customer service jobs, one simple connection could free you up to focus on your work and give you even more billable time in your day.