Almost everyone has experienced living or working in a place where the air conditioner or heat has broken at some point. HVAC technicians are no stranger to incoming calls (sometimes at odd hours) from uncomfortable customers who are desperate for relief.
On any given day, an HVAC technician is busy installing, repairing, or servicing heating, ventilation, air conditioning, and refrigeration systems. No two jobs are the same, but they do have one thing in common: it’s not easy getting them done when their phone is constantly ringing.
What are the benefits of an HVAC answering service?
To free up their hands (literally), and to better serve more customers, many HVAC professionals outsource to a live receptionist answering service. Outsourcing to an HVAC answering service is typically more cost-efficient than hiring a receptionist, and it can benefit your business in the following ways:
- It frees you up to complete more jobs
- It allows you to be available to customers 24/7/365
- It’s easy to ramp up and receive extra coverage during busy periods
Here, we will explain in more detail three benefits of working with an HVAC answering service:
It frees up your hands while you’re on the job
HVAC professionals, we know you are busy helping as many customers as you can each day. When you’re busy servicing or repairing someone’s HVAC system, a constantly ringing phone can be a major distraction. Partnering with an HVAC answering service frees up your hands so you can focus on completing the job in front of you. Your trained live agent will take care of greeting your callers and booking appointments, answering general questions, and taking messages.
The best answering services offer 24/7/365 coverage
Heating and cooling crises happen, and often at the most inconvenient times. If your work phone always seems to ring on Friday nights, consider partnering with an HVAC answering service. This will allow you to kick back and enjoy your time off, while your callers receive friendly, knowledgeable service from a U.S.-based virtual receptionist.
A seasonal answering service offers coverage during busy periods
HVAC technicians often work overtime or irregular hours, and this is especially true during the peak seasons. The summer is the busiest time of the year for HVAC contractors, followed by the winter.
The warmer and colder temperatures bring an increase in calls for service, maintenance, and repairs. If you need extra coverage during these times, it’s much easier (and cheaper) to ramp up your answering service coverage than to hire and train a temporary receptionist. Our virtual receptionists are available whenever you need them, and you will only pay for the calls that they handle. An HVAC answering service enables you to maximize every minute during the busy times, and when things slow down you can cut back. It doesn’t get much more convenient than that!
Play it cool with HVAC answering services
Here at Answering Service Care, our top priority is serving our customers and their callers with answering services that are professional, efficient, and always friendly. In addition to HVAC answering services, we work with service contractors in these areas as well:
- Appliance Service & Repair
- Cleaning and housekeeping services
- Sprinkler services
- Landscaping services