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Your New Year’s Answering Service Checklist

Answering Service Care
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It’s the New Year, and 2015 promises to be an exciting, successful and fulfilling one for many of the business clients we have been talking to.

And why not? More than ever, there are so many great answering service-related tools available to help you do business and serve your customers, patients and callers more efficiently, affordably and professionally.

To help make sure you – and your answering service – are ready for everything that 2015 brings your way, we have put together this handy answering services checklist of just some of what’s available for you and your team now and throughout the year:

√ Web App: We could not be more excited for our proprietary answering service web app that will be more widely available this year to many of our existing clients. This tool is one whose functionality is truly second-to-none in our industry. In the months to come, we will be sharing more about this exciting addition to our suite of answering services and tools, but for now we will tell you that it is sure to help you and your team as far as:

  • Increasing efficiency
  • Changing workflows for the better
  • Giving you access to key data and information more easily and quickly
  • Helping you serve your customers, patients and callers better

Secure Messaging: It’s no secret that for many companies and practices – especially but not limited to the medical and healthcare arena – secure messaging is not just a luxury or option, but a legal necessity. The privacy of your patients and clients is as important to us as your answering service as it is to you and your team. That’s why we have put an enormous amount of resources into developing secure messaging options and capabilities that are truly leading the way in the answering service world. Our secure messaging application is encrypted, streamlined and accessible through both your mobile and desktop devices.

  • HIPPA-compliant, safe, secure and reliable
  • Accessible from all of your devices
  • Efficient and nimble
  • Powerful and instant (real-time messaging!)

For more information on secure messaging and secure healthcare messaging, read this 

√ Follow Me: Follow Me is the best friend of many of our answering service clients that are small businesses, one-man operations/mom-and-pops, multi-location operations, real estate professionals, home service providers and more. Follow Me is a great tool that allows your incoming calls to literally follow you and find you wherever you are – whether it be in the office, in another office, on the road, at home or anywhere else you designate. No more worrying about missing calls or having your callers be dumped into the voicemail abyss; you can also opt for our live answering service agents to handle the rollover calls if you aren’t available after all of your options are tried by the system.

  • Greater flexibility
  • Peace of mind
  • Reliable and accurate
  • Cost-effective
  • So easy to use and access
  • Gives your callers 24/7 access to a live person

For more information on the Follow Me service, read this. 

√ Appointment Scheduling / Appointment Setting: Whether you use this tool as part of a suite of answering services or as a standalone product, our appointment setting and scheduling option is as user-friendly, efficient and streamlined as they come. Clients tell us how relieved they are to be able to take this important but time-consuming task off their plate and hand it over to a software that is easy to use and access 24/7. You can book, change, cancel or reschedule appointments for your busy practice, salon, service business or firm – no more missed opportunities, double bookings or lost appointments for you or your patients/clients.

  • Streamlined
  • Efficient
  • Cost-effective
  • Error-free
  • User-friendly and simple
  • Increase bookings and service capabilities

For more information on Appointment Scheduling / Appointment Setting, read this.


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