A small business need leads to grow and compete in the marketplace, and leads can come at any time of the day: that’s why you need an answering service. Answering Service Care offers a highly-trained, economical, and effective live answering service to help your business reduce overheads and increase its capture of leads.
As an industry leader for over four decades, we know what it takes to help your healthcare practice better serve patients and improve patient outcomes with better telephone answering support.
Your business hours shouldn’t determine when you can accept incoming leads. That’s leaving as much as two-thirds of the day out of the equation.
In the global marketplace, phone calls can come at any time of the day. Increasingly, the decision-makers for companies are of the millennial mindset, with expectations that any inquiry will receive a prompt response. Millennials have also become the largest demographic in the B2C marketplace. Regardless of your business model, you don’t want to be put in a situation where your competitors are gobbling up your leads because they are available 24 hours a day and your lead calls them after being unable to reach your company.
Does your company have Spanish-speaking customers? Would you like it to?
There are 41 million American residents who speak Spanish at home, and over 11.5 million more bilingual people who speak English and Spanish. That’s more Spanish speakers than the entire population of Spain! But in 2017 there were 16.3 million Spanish-speaking American residents who lacked confidence in their English. That’s over 5 percent of the population of the United States! Can you imagine 5% of your callers getting frustrated and hanging up on you because you don’t have someone who can engage with them in their first language? Make sure Spanish-speaking callers know that they’re welcome clients: choose a bilingual answering service to help your business grow.
You want exceptional customer service to be one of the things your company is known for. Who doesn’t? If your receptionist is doing three things at once, though, that business call professionalism is likely to be one of the things that suffer. Give your employees a break, and choose a virtual receptionist service to handle incoming calls. A professional live receptionist service offers superior results to a call center or multitasking office assistant. For example: