Answering Service Care’s Web-Integrated Solutions put the full power of the Internet in your hands to enhance and possibly transform your business – and save you money, too!
We use Web-enabled platforms to bring full-service phone answering solutions to you, your clients and customers. Web integration empowers our live telephone operators with detailed instructions via their computer screens on exactly how to handle your calls and what information to provide your callers.
Operators interact with your callers to both receive and provide information. We also have a Web-Integrated automatic Interactive Voice Response answering system.
For a trucking firm, for instance, the information might involve drivers’ routes; for a medical office, patient records. (These are just two of the numerous industries we serve.)
You write the script. You’re in control. You’re the boss.
Like all of our telephone answering services, our Web-Integrated Solutions are fully customized to your exact specifications. You can easily and securely access and update your company’s unique database.
Following your explicit instructions, live operators or IVR can:
It goes on and on. There’s a term for it: multitasking. Web-Integrated Solutions from Answering Service Care are the ultimate multitaskers.
This state-of-the-art technology also allows you, through our Quality Control Division, to monitor and review your calls, save audio files and data entries, and spot trends in customer calling and operator answering patterns. If knowledge is power, knowledge like this gives you a powerful edge on your competition.
In every way, we’re a seamless extension of your own office – within the bounds of the information you provide us and want us to have. All of our telephone answering services are Web-integrated or Web-enhanced to better serve you and your customers.
It’s what our clients have come to expect from us an internationally recognized industry leader. We’re proud to stand among the very best answering services in the world.