And while offshore telephone answering services may seem to be less expensive, the truth is that the quality of the call experience can vary greatly. When you outsource your answering service needs to our team, you can rest assured that you will never be “sent” overseas or to a non-U.S.-based agent operator.
Since all the way back in 1974, we have been a family-owned answering service operating 100% in and from the U.S. We believe strongly that our clients and their callers have a more efficient and satisfying call experience when the remote answering service agent they speak with is one who is based in the U.S. We also offer bilingual (English/Spanish) agent options for those clients and callers who prefer to do business in Spanish or in both languages combined.
We feel confident that our award-winning answering service team is among the best trained in the business. Certainly, part of this confidence comes from knowing that all of our treasured employees are all based within the U.S. Our clients feel good knowing that their callers are communicating clearly, easily, and without frustration with answering service operators who put efficiency, professionalism, and friendliness first.