They expect their calls to be attended to at all hours, and if they do not feel paid attention to, they may take their business elsewhere.
When you work with an after-hours answering service, you are able to serve your callers around-the-clock without you having to physically work the phones at all hours of the night, weekend or holidays.
When you are a 24/7 operation, you are able to deliver the kind of “always-open” service that your callers – and all of today’s consumers and patients – have come to expect. Extending your business hours without the support of an answering services team will likely stretch you and your team thin, cost more money, decrease efficiencies and, ultimately, not even adequately even serve your callers.
When your phones are open for business day and night, weekend and holiday: