Why Service Contractors Should Use Answering Services

Service contractors are busier than ever, with many homeowners investing in home improvement projects in recent years. Though this trend started with people making their spaces more comfortable during the pandemic, it isn’t forecast to let up anytime soon given the current red-hot housing market.  

A service contractor’s day is busy, and calls are often handled from the road or on worksites. To ensure you are maximizing opportunities and building lasting relationships with your customers, you may want to consider partnering with a call answering service.

Below we will answer and discuss the following questions to give you a better idea of how answering services for service contractors work.

• How does an answering service for service contractors work?
• What types of service contractors use answering services?
• What is the best answering service for service contractors?

How does an answering service for service contractors work?

When a service contractor works with an answering service, their phone is configured so that calls are forwarded to a live agent who works remotely. This agent is trained in your profession and acts as an extension of your business. Your calls are answered by friendly, professional, staff who have been trained in the following:

• How to provide exceptional customer service
• How to manage appointments, take messages, monitor emails, and reply to text messages
• How to qualify leads

Answering services can save you time and money while upholding your reputation. Statistics show that customers would rather hang up and call another business than leave a voicemail. When you say “hello” to an answering service, you say “goodbye” to sending callers to voicemail.

What types of service contractors use answering services?

Service contractors of all types can benefit from a live answering service because the telephone underpins your entire business model. In today’s world, customers expect to be able to reach businesses 24/7 to get an update on their projects or answers to their questions. When they can’t get in touch, they may get frustrated and take their business elsewhere.  

Many service-based businesses of all sizes turn to professional answering services for increased coverage and service. Some of these businesses include (but are not limited to):

• Plumbing
• Construction
• HVAC
• Electrical
• Appliance Service & Repair
• Refrigeration
• Handyman
• General Contracting
• Landscaping
• Home Improvement
• Interior Decorating
• Architecture
• Janitorial
• Towing
• Trucking
• Logistics

What is the best answering service for service contractors?

The best answering service for service contractors will be upfront with their pricing, offer easy-to-read usage reports, and get you set up quickly. They will also give you an option to add or drop coverage during your busy times.

Here are some of the other things the best answering services for service contractors can do:

• Offer bilingual receptionists. The best answering service for contractors will offer bilingual receptionists. Communication is key, and in a world where a second language spoken in the home is becoming more common, this may be important for you to consider for your business.
• Free up your time while maintaining 24/7 service. Partnering with a 24/7 answering service allows you to silence your phone so you can enjoy more time with your friends, family, and pets. Live agents are available whenever your customers need assistance and can flag any urgent calls.
• Make you look more professional. By partnering with an answering service, you are not only going to streamline your business and ensure top-notch customer service. Never again will you have to pick up the phone on a loud job site or worse, lose a client to the competition because you were too busy to pick up the phone.