To survive in today’s world, small businesses must be flexible, accessible, and able to save money wherever possible. Making sure the phone gets answered is one of the most important things a business owner can do. However, this can get time-consuming, especially if you’re trying to do it all on your own.
If hiring an employee to manage your phones is not in the budget, a virtual receptionist is a cost-effective alternative. A virtual receptionist can manage your incoming calls, freeing up your time to focus on the revenue-generating tasks that grow your business.
Do I need a virtual receptionist for my business?
If you’re considering whether a virtual receptionist is right for your business, ask yourself the following questions. If you answer “yes” to any of these questions, consider partnering with a live receptionist answering service.
- Are my incoming phone calls going unanswered?
- Do I need more coverage on nights and weekends?
- Do I want to assist more customers and grow my business?
- Am I worried about my receptionist getting sick?
Are my incoming phone calls going unanswered?
Perhaps you’ve seen an increase in incoming calls, or you had to furlough employees due to the coronavirus pandemic and are now short-staffed. Regardless of the reason, if incoming phone calls are going unanswered, your business is losing money.
Stop sending customers and prospects to voicemail and start working with an answering service. Your virtual receptionist will prevent calls from going unanswered, and customers from calling your competitors.
Do I need more coverage on nights and weekends?
The internet has created an expectation of 24/7 availability, and customers today call businesses at all hours. Being accessible is a great way to stay ahead of your competitors but managing it yourself can be exhausting.
When you partner with an answering service, your virtual receptionist can provide customers with great service regardless of the hour they call. If you value your nights, weekends, and holidays off but need coverage during those times, look no further.
Do I want to assist more customers and grow my business?
If you’re planning to launch a large marketing campaign, you’re entering your busy season, or you are anticipating an increase in phone calls for any other reason, it’s essential that you can keep up. After all, it’s pointless to generate phone calls from potential customers if there is nobody there to speak with them.
A live receptionist answering service offers the coverage that you need, for the fraction of the cost of hiring a new employee. Your virtual receptionist can greet callers with a professional, friendly welcome, and then answer general questions, schedule appointments, or route callers to the appropriate department. The ability to support more customers will help grow your business while building a positive reputation.
Am I worried about my receptionist getting sick?
Business owners already have enough to worry about, but now there’s also the possibility of their employees contracting the coronavirus. A receptionist testing positive for COVID-19 can cost a business thousands of dollars in paid sick leave and lost business opportunities if the phone isn’t effectively managed in their absence.
When you work with a live receptionist answering service, you don’t have to worry about your virtual receptionist calling in sick or needing to take time off without notice. Your business is covered no matter what!