If you can relate to any of these reasons for outsourcing to a call answering service, it might be time to get started! Here, we will discuss in further detail these reasons.
You don’t want to work nights, weekends, and holidays
For many people, nights and weekends are for relaxing and spending quality time with family. If your business receives a lot of calls during non-business hours, an answering service can ensure that these callers still receive excellent service without interrupting you.
Your business receives a lot of calls from Spanish speakers
The best call answering services offer bilingual virtual receptionists who can significantly elevate the level of customer service that these callers receive. Going this route is often cheaper than hiring a bilingual in-house employee while showing your customers that you genuinely care.
Your time is better focused on growing your business
As a business owner, you are busy focusing on managing the day-to-day operations of your business, as well as marketing, hiring, and strategy building. You have enough on your plate, and we are sure you can do without the distraction of a constantly ringing phone. When you outsource to a telephone answering service, a live agent will answer general questions, set appointments, take detailed messages, and redirect calls to the appropriate person. Gone will be the days where you must stop what you are doing to talk to telemarketers, or people that could have easily been helped by a live agent.
You cannot afford to hire in-house employees to handle your call volume
If you know that you need help running your business, but do not have the financial resources to hire an in-house staff, we have good news! It is still possible to hire someone (or a team of people) to manage your call volume and help with a variety of tasks, for a fraction of the cost of in-house employees. Our call answering service pricing starts at $49 per month for 50 minutes of coverage, and we have options to fit any business’ needs and budget.