If your business’ phone rings off the hook and calls are going unanswered, an answering service can be an important, money-saving solution. Answering services are certainly not free, but having a live agent handle your business’ call volume and take messages, answer general questions, route calls, and manage your appointment book can greatly increase customer satisfaction and retention.
If you’re shopping around for the best answering service, make sure to choose one that’s reputable, experienced, and a good fit for your business. To learn more about what to look for when choosing the best answering service, read on!
What are the characteristics of the best answering services?
Although there are many answering services out there, there are several qualities that make some stand above the rest. The best answering services offer a wide range of options that work for businesses of all types and sizes and provide excellent customer service to ensure that your business is represented with the highest level of professionalism and efficiency.
Overall, the best answering services make business owners feel completely supported, so they can focus on growing their business without worrying about missed calls, or who is communicating with their customers. By partnering with the best answering service, they can feel confident that when people call or text their business, they are serviced by live agents who are knowledgeable, friendly, and helpful.
Here are some characteristics of the best answering services:
- The 100% U.S.-based live answering service operator team receives specialized training and is 100% U.S. based.
- Bilingual virtual receptionists are available to service Spanish-speaking callers.
- Able to do more than just answer calls, they can assist with tasks such as appointment scheduling, responding to emails, and more.
- In addition to call answering services, they offer SMS text messaging services so your customers can correspond with your business via text message.
- Innovative technology that allows business owners to manage their answering service account from their smartphone is available.
As a leading answering service since 1974, we know a thing or two about what makes an answering service the best. We work with businesses across many industries- from healthcare, to real estate, to legal- and we ensure that all of our live agents are fully trained before ever answering a phone on your behalf. Our virtual receptionists are educated, based in the United States, and able to communicate with and help all types of different callers. This includes Spanish-speaking callers, as our bilingual operators will make them feel valued and at ease.
Not only does the team at Answering Service Care communicate with your customers and prospects via phone, but also through email and text messaging. After ending a phone call, a follow-up email is sent to the email address that had been collected on the call, opening another channel in which people can keep in touch with your business. And with more people preferring to communicate via text message, we are proud to offer Care2Text, a feature that allows businesses to advertise a phone number that their clients can use to correspond with them via text message. Learn more about our services by calling us on (800) 430.6511 or emailing