As an HVAC company, you help people control the temperature and experience a more pleasant living environment. Your specialty is working out in the field and at client’s homes – not sitting by the phone and answering incoming calls. Since you don’t want to miss out on new business, what do you do?
Hire an HVAC answering service!
An HVAC answering service is an essential business resource that will save you money, help you deliver better customer service and increase your business’s bottom line over time.
Here’s how they work:
- Incoming callers are directed to a live, virtual receptionist who answers your calls – as a member of your business – from a remote location. Clients will never know that their call is being picked up in another state.
- Your virtual receptionist will take their information, set an appointment or transfer them to one of your team members in the field, depending on the nature of the situation. By briefing your answering service on the most common problems they’ll be able to direct calls where they need be without skipping a beat.
- Your customers feel supported and get the help that they need – even around the clock. An HVAC answering service can help take after-hours calls so you won’t miss out on new business that comes in after 5 pm.
That’s the basic set up for an HVAC answering service, but you can work with your service to set up specific procedures that are unique to your business.
For example, when the weather begins to change, you’ll get an uptick in calls from new customers who suddenly realize their HVAC system needs an update. Since new customers will have different needs than existing customers, you can have your answering service screen your incoming calls to determine whether a customer is new or not, and then deal with each group separately.
In addition, your HVAC answering service receptionist can be trained to understand what makes a real emergency. Every incoming caller thinks his issue is an urgent one, especially after-hours. Your answering service can screen for true emergencies and only page you and your technicians if there is a real urgent problem. Your receptionist can also make new customers aware of any after-hours surcharges or fees.
HVAC answering services can make your life as a business owner easier, all while keeping customers happy. It’s win-win-win!