Humans have a long history of finding better, faster, and more efficient ways to communicate. Over the years we have gone from the telegraph, to snail mail, to smartphones, text messages, emails, and web chats. Email has quickly emerged as a popular communication method for a variety of reasons: it’s fast, free, and convenient to use from anywhere in the world.
Not only is email used as a way for people to keep in touch; businesses also use it to receive alerts and alarms. With over 306 billion emails sent every day, it’s easy to miss or overlook some. However, missing important emails can cost your business money and reputation in the long run.
Answering Service Care’s Email-to-Action service was created as a one-off solution for a client who received important alarm emails that needed to be dispatched after-hours. Our live agents jumped in to monitor the inbox and dispatch emails to a technician each time an alarm came in. Not only did this help our clients stop missing important emails, but it also helped them provide better customer support and ultimately grow their business.