What is a Telephone Answering Service?

The Answer To Great Customer Service

One thing that the most successful business owners and managers have in common is that they understand the importance of providing excellent customer service. They know that most business relationships begin with a phone call, and that making a great first impression is critical. When that initial phone call goes unanswered, gone are the chances of a perfect first impression. Most customers would rather hang up and call one of your competitors than leave a voicemail, and over time this can lead to a lot of lost business. To prevent calls from going unanswered, many business owners of all types outsource to telephone answering services.

What is a telephone answering service, and what does it do?

A telephone answering service is an outsourced business service that manages incoming calls on behalf of its clients. It then relays the messages via text, email, recording or call. In addition to managing a business’ incoming calls, a telephone answering service can help with the following tasks:

Scheduling Appointments

Never miss an appointment – or an opportunity for an appointment.

Answer General Questions

Screen calls by offering answers to your most frequently asked questions.

Transfer Calls

An answering service is an extension of your business. We can transfer calls to any department or employee.

Create Automated Menus

We make sure you never miss a call and your callers don’t miss you…

Reasons to outsource a telephone answering service

Telephone answering services are the secret weapon of successful business owners. They outsource to answering services for a variety of reasons, the most common being the following:

To ensure that fewer callers get sent to voicemail
To have 24/7 phone coverage, ensuring that callers are assisted by a live person regardless of when they call
To have extra coverage in the busy season, or in the event of an emergency or natural disaster
It gives them more time to focus on growing their business
It is often cheaper than hiring an in-house employee
It provides customers with a better quality of customer service

No Long-Term Contract

Our clients stay with us because we meet their needs and exceed their expectations. No obligation, no hard sell.

Same Day Setup

When you are ready, we can get you up and running in one day. Easy and efficient!

Free Mobile App

We believe in empowering our clients to manage their services in the most user-friendly way possible.

We Love Our Answering Service Clients!

We are still in the initial set up process with Answering Service Care. Our representative, Kevin Haas, is helping to make this transition seamless so far. I like his “We can do that!” attitude as he brings our dental office on board with his services.

Very impressive and professional. As I told Michael Diaz one of the main reasons we went with this service was due to his follow up.

Quick, Easy, Pleasant! Toni, the agent who helped us get set up was friendly, professional, and got back to me quickly with every query. She helped us get up and running with the service in a few days

Great Service. Great Team. Great experience. Great overall!

The virtual receptionists who answer the phone on behalf of your business are competent U.S.-based individuals who receive specialized training about your company and industry, as well as your services or products. Additionally, they are trained on how to handle all types of callers and provide each of them with exceptional customer service. If your business has more specialized needs and requires HIPAA-compliant live agents, bilingual virtual receptionists, or those who can text and email clients, we can also help with that! Answering Service Care is proud to work with virtual receptionists who are up-to-date on the most current HIPAA guidelines, as well as those who can service your Spanish-speaking customers in their native language. We are also proud to offer our Care2Text feature, which allows our clients to advertise a phone number that their clients can use to correspond with them via text message.