The Answer To Great Customer Service
One thing that the most successful business owners and managers have in common is that they understand the importance of providing excellent customer service. They know that most business relationships begin with a phone call, and that making a great first impression is critical. When that initial phone call goes unanswered, gone are the chances of a perfect first impression. Most customers would rather hang up and call one of your competitors than leave a voicemail, and over time this can lead to a lot of lost business. To prevent calls from going unanswered, many business owners of all types outsource to telephone answering services.
What is a telephone answering service, and what does it do?
A telephone answering service is an outsourced business service that manages incoming calls on behalf of its clients. It then relays the messages via text, email, recording or call. In addition to managing a business’ incoming calls, a telephone answering service can help with the following tasks:
Scheduling Appointments
Create Automated Menus
Transfer Calls
Answer General Questions
Reasons to outsource a telephone answering service
Telephone answering services are the secret weapon of successful business owners. They outsource to answering services for a variety of reasons, the most common being the following:
- To ensure that fewer callers get sent to voicemail
- To have 24/7 phone coverage, ensuring that callers are assisted by a live person regardless of when they call
- To have extra coverage in the busy season, or in the event of an emergency or natural disaster
- It gives them more time to focus on growing their business
- It is often cheaper than hiring an in-house employee
- It provides customers with a better quality of customer service
Who answers my business’ phone calls when I outsource to an answering service?
The virtual receptionists who answer the phone on behalf of your business are competent U.S.-based individuals who receive specialized training about your company and industry, as well as your services or products. Additionally, they are trained on how to handle all types of callers and provide each of them with exceptional customer service.
If your business has more specialized needs and requires HIPAA-compliant live agents, bilingual virtual receptionists, or those who can text and email clients, we can also help with that! Answering Service Care is proud to work with virtual receptionists who are up-to-date on the most current HIPAA guidelines, as well as those who can service your Spanish-speaking customers in their native language. We are also proud to offer our Care2Text feature, which allows our clients to advertise a phone number that their clients can use to correspond with them via text message.
What Our Clients Are Saying:
Just wanted to tell you that the new webpage looks great. I have been very very happy with your service since I signed up with you last fall. Several patients have also made complimentary remarks and there hasn’t been a single complaint. Thank you!
You are doing an amazing job. The office would like to thank you for your attention to details and the quality service.