Medical answering services can do a whole lot for your medical, dental or healthcare practice – no matter how big or small it may be. With a trusted professional medical service taking care of your incoming calls, your staff can focus its attention where it really needs to be – on your patients.
If you’re not sure if you need help with phone coverage for your medical practice, consider the following:
- Does your medical practice have problems answering all of your calls?
- Do you have a backlog of voicemail messages that someone on staff needs to get through each day?
- Are you constantly getting “voicemail box full” warnings from your phone system?
- Is your office staff being pulled away from patients in front of them in order to answer calls?
- Is your office experiencing “over-ringing” (the phone ringing for a long period of time before it’s answered)?
- Have you considered hiring more in-house staff to deal with incoming calls?
If you answered “yes” to any of these questions, then a medical answering service can be a smart move for your practice.
Medical answering services and your practice
Medical answering services handle all of your incoming calls to your practice with a high level of customer service and attention to detail. A medical answering service can also ensure that you’re meeting HIPAA standards for protecting client information. They can free up the time of your in-office staff, save you money on hiring a full time on-site receptionist and make your patients feel valued.
Here’s how it works:
- Incoming calls to your medical practice are routed to remote, live receptionists who greet callers with your practice’s name.
- Virtual receptionists can be trained to handle basic customer service inquiries that medical practices receive – such as office hours or location information.
- Receptionists can also be trained to make appointments for incoming patients, deliver new patient information and forward emergency calls to the right parties.
- When callers need to reach someone in your office, your virtual receptionist can forward the call (or the important message) to the main office line, a practitioner’s cell phone or pager number, an email address or a text number.
- Receptionists can answer calls 24/7 for your practice – which is important considering that medical emergencies don’t always happen during business hours.
A medical answering service can do so much for your practice that hiring one is a virtual no-brainer. If you care deeply about your patients, your practice’s reputation and your bottom line, you can’t afford not to work with a professional medical answering service.
