For many business owners, the holiday season is a busy, chaotic time. You’re trying to finish out the year strong, but half of your staff is on vacation and the phone will not stop ringing. Your customers need you for a variety of reasons, and they expect you to be available to them. If this sounds familiar, now is the time to partner with a holiday answering service!
What exactly does a holiday answering service do?
The best answering services help businesses get through the chaotic holiday season by efficiently communicating with customers. Holiday answering services manage incoming phone calls, reply to emails and text messages, route calls, answer general questions, schedule appointments, and more.
Here are some things that a holiday answering service can help businesses with, which we will explain in more detail below:
- Keeping up with increased call volume
- Appointment scheduling
- Staying open- even on Christmas Day, Thanksgiving, and New Year’s Day
- Providing coverage so you and your staff can enjoy the holidays with your families
A holiday answering service helps with increased call volume
Increased business around the holiday season typically means an uptick in phone calls. Instead of spending time, money and energy hiring and training a temporary employee, save with a holiday answering service. A live receptionist answering service takes the extra pressure off your staff, while ensuring that all of your callers are attended to.
A holiday answering service helps with appointment scheduling
For some businesses, particularly those in the medical industry, it seems like everyone is trying to book appointments toward the end of the year. The phone constantly rings with patients who are trying to get that last checkup or procedure in before their insurance plans and deductibles change in the new year.
When you partner with a call answering service, you will no longer have to juggle managing your busy appointment book. Instead, your team can focus on better serving the customers inside your office.
An answering service allows your business to stay open on holidays
Just because your store or office’s doors are locked and your entire staff is home with their families does not mean that your phones should send callers to voicemail. If someone is reaching out on a holiday, chances are they really want to get in touch. A live receptionist answering service will put these callers at ease by greeting them with a friendly, professional voice. Your virtual receptionist can answer general questions, schedule appointments, and take messages while you make holiday memories with your family.
A holiday answering service provides coverage so you can be with your loved ones
For some businesses, the biggest sales days of the year are directly after a holiday. People love to shop on Black Friday and the day after Christmas, so they might try to get in touch on the actual holidays to ask questions or place orders early. We’re guessing that you don’t want to be speaking with customers while carving a Thanksgiving turkey or watching your children open gifts. When you partner with a holiday answering service, your callers will receive prompt assistance without taking you away from your family time.