The pandemic and adoption of telehealth has changed the way that people think about their trips to the doctor. However, this doesn’t make medical offices any less busy! When you treat patients by phone or video, the format of your appointments is different and your reliance on technology increases exponentially. As a result, many healthcare practices are partnering with medical answering services for additional support.
Below we will answer and discuss the following questions to give you a better idea of how medical answering services work.
A medical answering service is a specialized answering service trained to assist healthcare professionals. Unlike a general answering service, these professionals are HIPAA compliant. They can answer general questions, provide customer service, set appointments, and provide after-hours support at a fraction of the cost of a full-time employee.
The main purpose of an answering service for doctors is to help their practice run smoother while putting patients at ease. Here are some of the things that the trained, professional live agents of a medical answering service can do to achieve this:
No two medical offices are the same, so a blanket contract with unnecessary add-ons is something to be wary of while researching a medical answering service. At a minimum, the best medical answering services will be HIPAA compliant. They will also offer easy-to-access usage reports so you can adjust your coverage depending on your busy seasons.
The best medical answering services are also capable of the following:
If you’re a healthcare business that handles sensitive protected health information, you absolutely want to work with an answering service that’s HIPAA-compliant. Failing to partner with a HIPAA compliant answering service can cost you lots of money, fines and stress in the long run. While it might be tempting to save some money by going with a company that isn’t HIPAA compliant, violations can cost you up to $25,000. In addition to money, HIPAA violations can also damage the reputation you have worked so hard to build. Partnering with a HIPAA-compliant answering service will show your patients that you value the privacy and protection of their health information.