How do the best call answering services add value to businesses?

Call answering services can play a major role in the success of a business, so it’s important to partner with the best. Here are some of the ways that your business will benefit when you partner with one of the best call answering services:

  • Your customers will spend less time on hold.
  • Your customers will be asked to leave a voicemail less often.
  • Your customers will have a friendly, professional person to speak with, regardless of what day or time that they call.
  • Your business is covered in the event of an emergency or natural disaster. If something happens to you or your office, your customers will have a calm, reassuring live person to communicate with.
  • There will be less missed appointments as a result of better communication.

When it comes to your business, it’s only natural to want to provide customers with the absolute best service. Customer satisfaction is the difference between succeeding and failing, as it’s very hard for a business to survive if it’s not making money. In order to thrive, many businesses partner with an answering service to ensure that their customers are assisted in a quick, efficient, and professional manner.

What makes Answering Service Care the best?

Here at Answering Service Care, we strive to deliver only the highest level of efficiency, professionalism and friendliness to our clients and their callers. Since 1974, we’ve worked with all types of businesses and supported them in a variety of ways. Here are some of the things that make us the best call answering service:

  • Our live agents can help with more than just answering your calls. They can schedule appointments, take messages, respond to emails, reply to text messages, and more.
  • Answering Service Care customers can manage their account from wherever they are by using the ASC Mobile app on their smartphone.
  • We offer bilingual virtual receptionists to show your Spanish-speaking callers that you care about them.
  • We have the capability to serve customers via text message using our Care2Text feature.

As a longtime leader in the answering service industry, we’ve developed lasting relationships with many of our clients, and received lots of positive feedback. Here is an excerpt of one of our favorite testimonials from Kate Connolly, a longtime client who works for a technology company in New York:

“I just wanted to say what an absolute pleasure it is to be a customer of Answering Service Care. Each representative I have spoken with is not only helpful, but they appear to genuinely care and want to solve any problem and/or answer any question. No question or task is beneath them and I think that is the quintessential customer service. Their friendly and positive attitudes are an absolute pleasure to work with. The customer service at Answering Service Care truly stands out in my mind as one of the best. Thank you so much for all that you do.”