Those who work at an insurance agency are no stranger to the sound of a constantly ringing phone. Consumers are always shopping around for better rates, and there are many reasons for policyholders to need to change their coverage. The world of insurance is one that not many people understand, and they will call for answers to their questions. Unfortunately, adversities also happen, and stressed-out policyholders will call to file claims.
What are the benefits of an insurance answering service?
Partnering with a call answering service helps insurance companies increase their productivity, customer satisfaction, and ultimately revenue. A 24/7 live answering service means more calls answered, which shows policyholders that you care and allows you to capture more leads. If your insurance agency has been impacted by the pandemic or a disaster, an answering service can also jump in and help.
Below we will explain four benefits of an answering service for insurance companies.
A 24/7 live answering service shows you care
Most insurance professionals work normal office hours, but people expect to be able to reach you when they need you. This is especially true of those who have just experienced an accident or unfortunate situation. It’s important for insurance companies to be available for customers in their time of need, even if it’s at midnight on Christmas. If someone is calling your insurance company at this hour, you can bet that they do not want to leave a voicemail. There’s nothing that shows policyholders you value them quite like a 24/7 live answering service.
More leads with our lead capture service
If your insurance company spends good money on lead generation, you want to get the highest return on investment possible. If leads who call during non-business hours are slipping through the cracks or your team can’t keep up with the phone, it’s time to partner with an insurance answering service. Callers will appreciate shorter wait times and being greeted by a friendly, trained live agent who will ask the right questions to capture their interest. Once a lead is captured on the phone, we can send the data directly into your CRM software.
An insurance answering service provides pandemic relief
The COVID-19 pandemic has shaken up some sectors of the insurance industry, particularly the health, business, and life insurance sectors. Not only do companies have more employees working from home, but some are inundated with general inquiries and claims. An insurance answering service can help you keep up with the spike in call volume, ensuring that your prospects and policyholders get to speak with a live agent.
An answering service is essential to disaster recovery
Just as an insurance answering service can jump in and assist with pandemic-related call increases, it can also help in the event of a disaster. Our live agents are prepared to serve your callers in all possible scenarios including fires, storms, and other natural disasters.
If the unthinkable happens, our virtual receptionists will leap right into action to answer your calls, reassure policyholders, and deliver messages. This frees up your staff to focus on the crisis, which will help your business recover quicker.