In order to effectively answer calls there are certain phone etiquette or mannerisms that you should follow to ensure customer satisfaction. This video offers an insight on the secrets for a successful call. Professional telephone answering services often follow these guidelines to create a better experience for the caller.

The secrets to a successful call are:

  • Always remember to smile
  • Befriend your caller
  • Be attentive and pay close attention to what is being said by the caller
  • Use a script
  • Verify for accuracy