When shopping around for the best answering service, it’s important to understand all the features available and how to use them to your benefit. Below we will answer and discuss the following questions to provide you with a better understanding of just how much an answering service can do:
A call answering service provides a variety of valuable services for businesses of all sizes and types. The most obvious task is simply answering calls, which might sound trivial, but many customers will simply go to the next business on their list if they don’t get a human on the phone quickly.
Once the phone has been answered by a live agent, he or she can schedule appointments, provide customer service, and answer questions about your business. For example, if you maintain dedicated office hours, your live agent can give that information to callers or provide the location of the business.
If the caller is looking to speak with a specific person or department, your live agents can transfer them to the appropriate extension. In the event that you are not available, he or she can take detailed messages. This can prove particularly helpful for business owners who are often in meetings or on the go, such as lawyers, electricians, or service contractors.
While any answering service is capable of picking up calls and assisting customers, the best ones take it a step further and offer useful, innovative features that make life easier for everyone. As a leading call answering service since 1974, Answering Service Care proudly goes above and beyond to offer our clients the features they need most- and none of what they don’t.
Here are some of the features our clients appreciate most:
Small business owners across many industries will agree that answering services are worth the investment. The positive interactions that an answering service provides will impress your customers and prospects, improve your company’s reputation, and give you the peace of mind you need to lead your team to success. Here are some of the things business leaders love most about call answering services: