Let’s face it, we all tend to get frustrated when we’re trying to get in touch with someone and the phone rings five or six times. It’s human nature to feel ignored when the person or business you’re trying to reach takes their sweet time answering. It makes us feel like our call is unimportant, and we end up getting annoyed that we wasted our time.
Why is it so important to answer phone calls quickly?
Answering the phone quickly sends the message that you’re courteous of your customers’ time and will give off a more professional vibe. Here are six ways that answering the phone quickly can help you grow your business.
1. It helps you make a great first impression
First impressions last, so it’s crucial that your business makes them count! That initial phone call is often the first impression your customers will have of your company. Starting off on the right foot will help your customers trust you from the very beginning.
2. It shows callers that you value their business
Consistency matters. Making sure your clients’ calls are answered quickly shows that you care about providing them with an excellent customer experience.
3. It shows callers that you value their time
In a world where everyone is always on the go, people appreciate not having to wait on hold forever. Answering quickly shows your clients that they are your number one priority. In fact, 73% of adults feel that the most important thing a company can do for their customers is value their time. Picking up the phone as it rings is the best way to communicate to your customers that you believe their time is valuable.
4. It helps you exert professionalism
When you let the phone ring constantly your client might picture a disorganized office. You don’t want your customers thinking you don’t have it together or that you operate in a chaotic environment. When callers can expect you to answer the phone quickly, they will instead view your business as being composed and professional.
5. It shows that you’re better than your competitors
In today’s competitive environment, it never hurts to have an edge. You can always benefit from appearing more professional than your competitors. Staying on top of calls is a great way to let your customers know that you’re always going to be number one when it comes to providing quality service.
6. An answering service means more calls answered quickly
Back-to-back phone calls is a great sign that your business is succeeding, but it can also be overwhelming. If you are receiving more calls than you can keep up with, a live answering service can help! Outsourcing your calls to an answering service frees you up to focus on your daily tasks all while keeping up with your customers’ needs.
Answering Service Care provides knowledgeable, highly-trained, 100% U.S.-based remote receptionists who can quickly answer calls 24/7. Our friendly live agents can answer general questions, book appointments, route calls, take detailed messages, and much more! To learn more or get started, contact us today!