You are so wonderful to us. Just keep being there and no matter who’s on call, with you in the gap we can get through everything. We love you guys and so deeply appreciate your professionalism and warm hearts. Thank you!
Melody Gibson, National Center for Missing & Exploited Children and the National Runaway Switchboard.
I appreciate Tania’s (client care specialist) quick and friendly response. I feel like she is an advocate for us and is a good liaison between us and the people answering our calls.
Kim Dushinski, Roofing Company, CO
From our client Eileen about agent Morgan: Last night she answered a call in which one of the security guards sounded funny and she was concerned enough to escalate the call to the manager, Chris…. It turns out everything was ok, the guard just had a really bad connection, however, she went above and beyond and we really appreciated it! Thanks Morgan!
I’d like to take this opportunity to thank your entire team for providing us with great service over the past few months.
We used to have several issues getting messages from you sent to the correct person in the company. However, I can’t think of a time in the past 4-5 months where we have had any issues at all.
I really appreciate that you’ve increased the level of service you provide over the past several months. We are a happy customer and hope to be with you for the Long-Term.
Sargent Hatch, Properties Management Company
Thank you very much for your help. You were really patient and understanding and made this whole personal situation much better. I will refer you to my business partners and use you for Mastr Media in the near future.
Good morning, I am reaching out to let you know that Jessica Rodriguez is a great asset to your company. She was excellent in her follow up on the sales process and to be honest I have leaned on her for support help as well because she is responsive and helpful. As someone who complains with some regularity to other vendors and in my personal dealings with various service entities it is important to me to point out when someone is doing a really good job.
Mark Lotstein, ROG Consulting, LLC.
Lisa (Client Care), you’re awesome! As a great listener, you took the time to assess our needs and really dug into our account as a whole to ensure that we receive the best possible service. You see every task as a challenge and conquer fearlessly. Thank you for all that you have done and continue to do for my company!
Amanda Shutts, Pest Control, FL
Shari said after a test call: “Perfect, perfect, perfect! The agent had perfect tone, followed the script perfectly, and relayed perfect message
Shari Smith, Insurance Company, CA
I just wanted to say what an absolute pleasure it is to be a customer of AnsweringServiceCare. The company I work at is a customer of yours, and your service has been nothing less than exceptional. First off, it is incredibly refreshing to speak to a representative and not an automated voice when I need assistance. I cannot emphasize this point enough! It is so rare to call a company and have that luxury of speaking to a representative and not an automated answering prompt. And, not only am I able to speak with a representative right off the bat, but I have never been on hold for more than a few minutes. Each representative I have spoken with is not only helpful, but they appear to genuinely care and want to solve any problem and/or answer any question. No question or task is beneath them and I think that is the quintessential customer service. Their friendly and positive attitudes are an absolute pleasure to work with. The customer service at AnsweringServiceCare truly stands out in my mind as one of the best. Thank you so much for all that you do – I never dread placing a phone call to you guys!
Kate Connolly, Technology Company, NY
I just wanted you to know that everything about signing up with your service has been made wonderful by Gine’a. She sent me a handwritten thank you note, and she called me to follow up a few weeks later. When I was busy, and asked for a call back in two weeks, SHE CALLED ME BACK.
I’m floored, just utterly impressed, with the service standard of your company. I wish I started five years ago.
We love the service Answering Service Care provides!! You guys do a great job, Thank You for the great service. Our customer can be hard to please; everyone on your staff does a great job!
I just wanted to quickly tell you about my experience with Walter Azua today. I called your company because of a small problem with the info that was being sent to us on after hours calls and requesting the email list that you have on file because we want to make some changes.
Walter was extremely helpful and extremely efficient. He understood my problem quickly, let me know that it was a priority to him, handled the problem quickly and got back with me quickly. Walter seemed to have a great attitude and I know you have done a great job leading and training him. I think he is a real asset to your company. Great job to you and to him!
You all at AnsweringServiceCare did a wonderful job handling our clients, as well as handling our own special requests and needs as a company.
Your company does an excellent job with our answering service. The messages are in my inbox first thing in the am so I can make call backs fast! Thank you!
As an owner of a national residential real estate franchise I wanted to thank you for creating, implementing and executing such a wonderful service. The residential real estate market is currently facing challenging times. We have taken a proactive approach in evaluating all our expenses, lowering our variable and fixed costs, and creating a new model for our company. A critical part of our planning was the very difficult decision to outsource our incoming customer phone inquiries. These inquiries are the largest lead generating source for our company. Ultimately the decision has resulted in a reduction in overhead, increased customer service and allowed us more time to focus on our business.
Don Marton, Residential Real Estate Franchise
Just wanted to tell you that the new webpage looks great. I have been very very happy with your service since I signed up with you last fall. Several patients have also made complimentary remarks and there hasn’t been a single complaint. Thank you.
Chris Flynn MD
Just wanted to thank you for your services. You guys were awesome and I had a lot of praises from my customers.
You are doing an amazing job. The office would like to thank you for your attention to details and the quality service.
Lisa (Client Care Specialist), thank you for looking into the call history. As I mentioned, I am pleased with the service and the feedback I get.
This has greatly exceed my expectations today. Thank you. I may want to up my minutes as we go forward but this was great because as luck would have it the receptionist called out sick and your office handled everything all day long GREAT JOB THANK YOU.
I would like to send you well wishes and congratulate you on the name change. I have been with you for 40 years when you were Ding A Ling.I read in your monthly newsletter that you changed your name back in Honor of Herman Shooster. We are a support group for people who have had major surgery. I just wanted you to know that we have been with you for 40 years and appreciate the great service.
Thanks as always for treating me as if I’m the only customer you have – it’s lovely and reassuring to have such good service.
Joan C Golston
I would like to let you know that I am extremely satisfied with the service. Your operators are consistently efficient and friendly and it was a pleasure dealing with them. Thank you very much.