Are you aware of the increase in demand for telehealth answering services as a result of the pandemic? The healthcare industry has been adjusting to the new social distancing paradigm to ensure that medical professionals can continue to offer a high standard of care to their patients without exposing themselves or other patients to additional risk of contracting COVID-19. Telehealth is one of the most popular options, aided by the relaxation of certain insurance regulations. It has never been easier for doctors and nurses to take patient calls and provide high-quality care. Answering Service Care is an experienced and professional answering service that specializes in providing sensitive and accurate customer service. Our operatives answer calls and direct them to the appropriate doctor’s offices for their queries. We save time and money for health centers that would otherwise have to employ and train someone to take and direct incoming phone calls.

Medical Answering Services for Doctors

Telehealth services offer considerable utility to patients and their families. Patients without access to personal transport, or patients living in rural areas can consult with a doctor or specialist without needing to travel a long distance, or even leave their homes. Especially during the pandemic, the convenience of telehealth has helped protect a lot of patients and given them the opportunity to receive medical advice without the need to expose themselves to potential sources of bacterial or viral infection. It also protects workers at health care services from additional sources of exposure.

Answering Service Care acts as a liaison between a healthcare provider and its patients, handling and directing incoming calls from simple patient calls to full emergencies, freeing up healthcare workers to work more efficiently. 

Coordinating Telehealth

Working as a dentist or doctor answering service requires a certain standard of customer service and attention to detail. Our specially trained customer service representatives follow HIPAA-compliant protocols in order to protect personal health information. During the pandemic, telehealth is taking on duties in the following areas of medicine, and more:

  • Primary care
  • Pediatrics
  • Cardiology
  • Dermatology
  • Psychiatry and psychology
  • Immunology

Medical call centers may be able to direct your patient’s call, but they are unlikely to possess the exemplary standard of customer service that is the baseline of everyone who answers the phone at Answering Service Care. We also offer a sophisticated secure messaging service via text message or email that protects private patient data. Learn more about our 24/7 medical answering service with no long-term contracts or obligations.