Greet Your Callers Professionally, Personally and Memorably.
When it comes to people calling your business or practice, impressions mean a lot. And as the saying goes, you only get one chance at a first impression. That’s just one reason why so many of our clients add the Personalized Greeting option to their answering services.
Build better relationships with personalized greetings
When clients and customers call to do business, nothing says you care about them on a human level like a personalized greeting that is both professional and warm.
At Answering Service Care, we specialize in “wow”-ing your callers. As longtime leaders in the answering services world (we have been around since all the way back in 1974!), we know what it takes to treat your patients, customers and prospects with the perfect balance of respect, professionalism and compassion. All of our answering service options are fully customized to meet your needs, the way you do business and your budget.
What is a Personalized Greeting?
Nothing beats the power of a personalized greeting, and we are pleased to offer clients several options. Our recommended choice gives you a personalized greeting in your company name, thanking the caller for calling. This greeting can be recorded by a member of your team or by a member of ours – whichever you prefer. Following this personalized greeting, a live operator comes on the line with a further greeting and unique scripted message in your own words, per your instructions, exactly as you’ve requested.
Some of the benefits of this kind of personalized greeting include:
- Your phone calls are answered by the personalized greeting on the first ring every time.
- Your company name and unique message are spoken clearly and precisely every time.
- You immediately create a professional, memorable and customized connection between your callers and your company or practice.
We Offer Additional Personalized Greeting Options, Too!
We also offer an option that switches over your calls to a recorded personalized greeting after the phone rings three times. Either way, our live telephone operators answer your calls immediately or shortly after the personalized greeting. The phone agent provides his or her name, and addresses your caller by his or her name. Every message is read back to your caller to ensure complete accuracy.
Whatever your requirements, our team will work closely with you to fully understand the big picture and to customize instructions accordingly. Agents are trained, with your participation or guidance, to handle your calls as a seamless extension of your company. At your request, we can generate detailed program specifications, customized scripting and activity reports. We will also work with you and your team to develop specific performance indicators for staffing and monitoring of phone agents to ensure consistent compliance with your instructions.
Customized, cost-effective, streamlined.
Answering Service Care is a family-owned and -operated company that puts trust, loyalty and satisfaction at the top of our list of what matters most. No matter what profession or business you’re in, we are here to help you perfect and powerfully deliver your Personalized Greeting and unique company message in every phone interaction, with every caller.
The way your callers, customers and patients are greeted on the phone can make all of the difference for your business or practice. We’d like to talk more about how to create and integrate personalized greetings into your customized answering service plan.
We Love Our Happy Clients!
You are so wonderful to us. Just keep being there and no matter who’s on call, with you in the gap we can get through everything. We love you guys and so deeply appreciate your professionalism and warm hearts. Thank you!
I just wanted to say what an absolute pleasure it is to be a customer of AnsweringServiceCare. The company I work at is a customer of yours, and your service has been nothing less than exceptional. First off, it is incredibly refreshing to speak to a representative and not an automated voice when I need assistance. I cannot emphasize this point enough! It is so rare to call a company and have that luxury of speaking to a representative and not an automated answering prompt. And, not only am I able to speak with a representative right off the bat, but I have never been on hold for more than a few minutes. Each representative I have spoken with is not only helpful, but they appear to genuinely care and want to solve any problem and/or answer any question. No question or task is beneath them and I think that is the quintessential customer service. Their friendly and positive attitudes are an absolute pleasure to work with. The customer service at AnsweringServiceCare truly stands out in my mind as one of the best. Thank you so much for all that you do – I never dread placing a phone call to you guys!
I just wanted you to know that everything about signing up with your service has been made wonderful by Gine’a. She sent me a handwritten thank you note, and she called me to follow up a few weeks later. When I was busy, and asked for a call back in two weeks, SHE CALLED ME BACK.
I’m floored, just utterly impressed, with the service standard of your company. I wish I started five years ago.