Custom On-Hold Music From Your Answering Service

Custom On-Hold Music From Your Answering Service

Custom on-hold music is an easy and convenient way to keep your telephone answering service customers happy and informed while waiting for an agent or operator.

Custom on-hold music goes way beyond marketing

Custom on-hold music is a great way to keep your customers focused and interested in your company while they’re waiting their turn in the phone queue. A great thing about custom on-hold music is that it can literally work its magic for any type of business, from a medical office to a legal firm to a funeral home to a real estate office or retail or eCommerce shop.

Ways to Use Custom On-Hold Music

Although we call it custom on-hold music, our service doesn’t strictly have to be limited to tunes. Any digital audio content can be programmed into your on-hold music, including advertisements, cross-promotions and frequently asked questions (FAQ).

Although you should include some music between audio segments, these are a few ways you can use your custom on-hold music:

It may go without saying, but your customers’ satisfaction is everything these days. By choosing music that you know they will love, you build a stronger bond with them. 

You may frequently have callers who withstand long queues just to ask simple questions. Instead of giving them no other options, you can answer the most common inquiries during your on-hold music! Customers who are holding for an operator are often willing to take automated advice from your system, especially if your instructions are clear and in plain language.

Many companies offer packages or services that may include options that customers don’t entirely understand or haven’t explored. 

If your catalog is extensive or you’ve just added new products, your customers might not yet know you have exactly what they need already in stock. A great way to improve cash flow is to run short promotional pieces that explain new arrivals or items that are complementary to popular products.The higher your customers’ awareness, the more likely they are to make additional purchases while they’re on the phone or at a later time.

Custom On-Hold Music From Your Answering Service

A Superior Answering Service With Live Operators

In business since 1974, Answering Service Care is a true leader in the industry. We’d like to show you – and your callers – just why this is. We don’t outsource, we are fully-U.S.-based and we offer bilingual answering service options, among many other reasons. We believe in technology, and we believe in people, too. Call today at (800) 430-6511 or send us a message.

We Love Our Happy Clients!

Very nice answering service. The people are very professional and precise. I definitely recommend.
Donna C
Answering Service Care…..why did we not sign up sooner? We have now been with them for a few weeks and knowing that our patients are being taken care of (when we are not there to answer the phones)….just like we take care of them…is so nice. I had a brand new emergency patient’s daughter remark about our answering service….how they even remembered the next day about the pain her Mom had been in…and how is she feeling! I love these people…if they were near where we are…I’d bake them cookies and take them into them!
Heather Y
We used Answering Service Care to handle incoming calls both during business hours and after business hours for our small cleaning service. This company was very professional and offered competitive rates for the services they were providing. If you are looking for an answering service for your business, I would highly recommend considering Answering Service Care to service your needs.
Gary M
Great answering service. I 100% recommend them. A long time client called in and recognized how enthusiastic and professional we were on the phone since hiring answering service care.
Christopher T.