When it comes to your incoming calls, the better your answering service screening process up-front, the more efficient and streamlined your routing process will be.
That’s where auto attendant – also known as menu tree – becomes one of the most powerful tools in your answering service arsenal. The auto attendant service is known to be one of the most reliable and cost-effective ways to receive and monitor your inbound phone calls. And we know that the better your call routing works, the better attended to your customers will feel from the start.
As an industry leader for over four decades, we know what it takes to help your business better serve your customers and improve telephone answering support.
It’s an automated telephone answering service system that collects information about the purpose of a call and then routes calls to the correct number or extension. This call routing tool does not require a “live” transfer, and allows you to receive calls or messages and provide information to callers 24/7/365 – including nights, weekends and holidays.
Who needs or uses auto attendant? Because auto attendant (aka menu tree) connects callers quickly with the representative who is available and best qualified to help them, it is great for service and support situations, such as technical or IT help, patients of a healthcare practice or customers of your retail or service-based operation.
Callers can receive any kind of information you choose to provide, such as office hours, directions, locations and phone directory access. Also, if you so choose, they may also be connected to a live, professionally trained answering service operator. And what’s more, auto attendant can also notify you of emails, pages and/or voicemails that you receive, either immediately in real-time or on a schedule you’ve set up.