One of our most asked-about answering service add-on services is IVR, or Interactive Voice Response.
IVR is an automated calling system that interacts with your callers through the use of voice or keyed-in responses. The IVR system is able to manage your calls from their first stages, and then uses this information to route your callers to the best and appropriate person, internal extension or outside line.
Our answering service clients love IVR because it saves them (and, in turn, their callers) a lot of time, manpower and other valuable resources. It’s efficient and streamlined, which is more important than ever in today’s busy and overloaded world. What’s more, it’s incredibly affordable while still being quite intuitive and powerful.
When it comes to this answering service add-on, we’ve received so much great feedback along the lines of, “It’s like having a helpful colleague inside our phone at all times!” and “Our callers no longer complain about phone wait times or endless automated loops!”
IVR is used throughout many industries to the benefit of businesses, practices and other clients of all sizes. Other capabilities and benefits include:
We have learned from decades of experience that attending to your callers in this efficient and friendly way not only makes them less likely to hang up but also increases their satisfaction. Beyond that, when you choose Answering Service Care as your answering services partner, you can rest assured knowing that you have a true leader in the answering services world behind you. Since all the way back in 1974, we have been serving our clients and their callers efficiently, professionally and compassionately.