We receive lots of questions about call center services, so we thought we’d take this opportunity to share some information on the differences between call centers and answering services.
A call center is an office or group of offices set up to handle incoming (inbound) and/or outgoing (outbound) calls for a business. These calls and call center services in general are often related to customer support, customer orders/purchases, customer questions, customer returns or customer complaints.
How Call Center Services Differ
The call center telephone agent is the person you might speak with when you call your credit card company, or your bank, or the number on the back of a clothing catalogue or customer service from your favorite eCommerce website.
He or she is your contact to whatever you might need from that company, and if they can’t help you, they will transfer you to someone who can. These call center phone agents act as the face of the company you are calling.