Interactive Voice Response (IVR)

Answering Service Care’s Payment IVR solution allows businesses to integrate directly with any Stripe, Authorize.net, and Fiserv. It’s simple, entirely PCI compliant, and we accept all major credit cards including Amex, Visa, Mastercard, and Discover.

Here’s how it works:

1. You simply provide a phone number to your clients.
2. Your clients call the number, answer a few questions, and enter their credit card information.
3. The payment is securely processed and sent directly to your account. 
4. Yes, it’s really that simple!

Without requiring a live agent to be involved in the payment process, a Payment IVR offers the following benefits:

• Take payments 24/7. Whether it’s noon or midnight, a Payment IVR enables your customers to make payments any time of the day, from any location. They simply need their account number, client ID, and a credit card!
• Save money on the labor required to collect payments. There is no need to pay an in-house receptionist or live agent just to collect payments from your customers.
• Reduce liability from highly sensitive data. Our secure, compliant infrastructure protects customers’ personal information and your brand reputation.
• Integrate directly with your current payment gateway. Answering Service Care ensures that there is a seamless integration between the Payment IVR and any databases, CRMs, or payment gateways.
• Make everyone’s life easier. We understand that you, your staff, and your customers are busy and want to get things done. By automating common processes like taking payments, you can improve customer satisfaction while increasing productivity.

Businesses from all industries can benefit from our Payment IVR solution. Over-the-phone payments are popular amongst all types of consumers. If your business requires a deposit before a service is performed, your callers can be forwarded to an extension to conveniently make their payment.

While some tasks require the assistance of a live agent, most customers prefer to perform simple tasks (like making a payment) on their own. The easier it is for your customers to use a self-service voice solution to make a payment, the happier they’ll be with your business.

Here are some of the reasons why your customers will love a Payment IVR:

• Make payments from anywhere, at whatever time is most convenient for them 24/7.
• Avoid having to speak with an agent to perform a simple task.
• Avoid any human errors.
• No longer must wait until the next business day to make their payments.