It’s been said that every phone call represents an opportunity, whether for new business, serving an existing client or patient, or perhaps providing additional services to your current customers.
But when you miss the call? You could be losing, upsetting, or letting down any number of people who need your help and support. Oftentimes, these missed calls could send callers right to your competition. Sure, it’s great to be busy, but being too busy to manage the phones could mean the difference between a customer for life or the end of that relationship.
Assuming you don’t want to (or simply can’t) increase your staff for these peak overflow times, you may want to consider using a professional answering service for this very reason. Entrusting your overflow phone traffic to a company like Answering Service Care can free up your staff to do what it does best and, at the same time, serve your callers seamlessly, efficiently and professionally.
Our highly trained answering service operators can provide a number of services, including: