Service providers of every variety can expand their reach and increase their marketing return on investment by simply answering more calls with the help of a service provider answering service.
Service providers like you don’t make any money if the phone’s not ringing, but you also risk losing jobs when it does ring and that caller refuses to leave a voicemail. Instead of serving as an example of what not to do or wasting money on leads you can’t convert, using an answering service can give you a giant net to catch those callers and turn them into long-term customers.
Answering Service Care has many different offerings from which we can create a customized service provider answering service for your business. You’re not like any other company, so why should your answering service solution be?
As an industry leader for over four decades, we know what it takes to help your business better serve your customers and improve telephone answering support.
Many of your customers are served on a “by appointment” basis, making it easier for you to organize your day. The only problem is that you don’t always have the time to answer the phone in order to set new appointments. With a dedicated appointment setting queue, you’ll never have to worry about that problem again. Always having someone available to make, change, or cancel appointments, as well as updating your calendar in real time, means your workload will be much more steady and regular.
When you’re a service provider, you’re often called on during the worst times in a person’s life. The plumbing is backed up, the car’s wrecked, the air conditioner isn’t working, whatever trade you’re in, it’s an ugly scenario at the most inconvenient times. This is why it’s so important to have a live operator available 24/7 to answer the phone, even if you can’t. Well-trained telephone professionals will use your guidance to determine if the caller has a true emergency, in which case, they’ll route the call to you or your on call person, if it’s not, they’ll send you a message to call the customer back according to your instructions. Callers that can wait until the morning can be added to a log that’s sent over in the morning for you to follow up on.
As your service provider business grows, you’re going to need to hire more service professionals. It’s the natural order of things. But more pros means more effort has to go into dispatching them to service calls, whether that means hiring an in-house dispatcher or using an answering service for service providers to dispatch calls on an as-needed basis.When you aren’t getting enough dispatch volume to justify a full-time virtual receptionist service, your answering service can handle the job. Just provide your company with instructions for how you’d prefer dispatch to be handled and they’ll do the rest.