No matter your type of industry or the size of your business, an answering service ensures that you won’t have to sacrifice customer service for success. Chances are if you are considering an answering service the demands on your time are heavy and you will want to get the maximum benefits out of whichever service you hire.
Not all answering services are the same and many offer unique services that will cater to your industry. Below we will answer and discuss the following questions so you have a better sense of the qualities that the best answering services will provide for your industry.
- What do the best answering services for law firms do?
- What do the best answering services for doctors’ offices do?
- What do the best answering services for small businesses do?
- What do the best answering services for service contractors do?
What do the best answering services for law firms do?
If you work for a law firm, then you know a constantly ringing phone is both a good problem and a bad problem to have. The best answering services for law firms will be well-organized, help you increase your productivity through client intake and organization, and clarify new leads. They also will offer niche features your firm can benefit from, such as HIPAA compliance, bilingual virtual receptionists, text messaging answering services and email monitoring services.
What do the best answering services for doctors’ offices do?
In addition to providing calm, compassionate service, the best answering services for doctors’ offices will greet callers, answer general questions about the office, schedule appointments, and take messages.
Like legal answering services, the best medical answering services are HIPAA compliant and refresh their training often. It is paramount that these two industries hire answering services that are knowledgeable about this federal law that protects sensitive patient information due to the nature of their work. Otherwise, they could be subject to large fines if HIPAA regulations are violated.
What do the best answering services for small businesses do?
A major advantage of hiring an answering service if you are a small business is that it will make you appear larger and more established without losing that personal touch your customers have come to expect. The best answering services for small businesses and startups will let you customize a package that works for your needs. If you are open during custom hours or see surges in business at different times throughout the year, you may need extra assistance for only those periods. Some answering services will offer contracts that are “one-size fits all” and leave you paying for services you don’t need.
The best answering services for small businesses will also clear up your schedule to focus on other tasks and will act as an extension of your business. This will result in better customer service by putting the focus solely on customers. This in turn will provide brand and customer loyalty.
What do the best answering services for service contractors do?
When you work as a service contractor the phone is often the way your customers get in touch. Balancing customer service while you are on the road or mid-job can be challenging. The leading answering services for service contractors know how to prioritize calls so you can focus your energy on the task at hand.
Anyone in this line of business knows that burst pipes and electrical issues won’t wait. Answering services will field these calls for you 24/7 so you can get some rest and triage only the most urgent calls. An answering service can also work as an extension of your business to schedule appointments, take messages, respond to emails, and reply to text messages.