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Q&A With….Patricia Vanderbilt

Answering Service Care

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This month we sat down with Patricia Vanderbilt, a remote Customer Service Representative based in Pennsylvania. 

How long have you been a remote Customer Service Representative with Answering Service Care?

I started with the company in November, 2011 as a part-timer and went full-time this year. As a live phone agent, I take phone calls and assist our clients’ customers with their questions, needs and issues.

This is the first time I have worked full-time from home. I was previously an office manager, but after my son was injured in the army, I was helping him heal in his home. I needed a job that allowed me to have the flexibility to both help him and work according to my caregiving schedule. Because of this remote opportunity with Answering Service Care, I was able to help my son get better. Also, I am able to help my daughter with her kids in a pinch, and babysit when needed. I am still able to participate in my family needs while also doing my job and being employed. I consider myself a blessed person, and I am so thankful for my employment situation.

What’s it like to work from home?

I love that I get to work from home as a remote answering services agent. I like the freedom and the flexibility. I also, of course, love that there is no commute, my gas costs are lower and I can wear whatever I want while “on the job.”

I have a second bedroom that serves as my office. It is filled with my equipment, files and all sorts of things you would expect to be in an office. As far as hours, I work scheduled hours, but sometimes they change. I am flexible, and so are the hours. Sometimes I work four hours in the morning and four hours later in the evening, which are both considered peak times. I was happy when I recently went full-time, as I have wanted to do so for some time.

I really feel as if I am part of the Answering Service Care team, and I am so grateful for everyone, especially my supervisor Shalini, who checks in with me and helps with whatever I need.

What guides you in your work?

I really like people and I do my very best to help however I can. We are all human, and I try to relate to whatever the caller on the other end of the line is going through. I know I am able to help them in lots of ways. A little compassion and warmth can go a very long way.

In my non-work life, I have three grown children and five grandchildren, all of whom are very important to me. I go to church and help out in my church community a lot, too.


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