Property management companies have unique needs when it comes to phone services.
In addition to the typical 9-to-5 calls that most businesses receive, property management companies also receive emergency calls. A busted water pipe here, a broken window there – a property management company has a variety of needs it needs to address and deal with around-the-clock.
Do you need to hire full time receptionist to man your property management phones? Not necessarily! With a property management answering service, your incoming callers will be treated with excellent customer service and get the help that they need, when they need it.
Here’s how it works:
- You sign up for a property management answering service. After learning more about your business, your new vendor will begin routing incoming calls from your regular business line to their virtual receptionists.
- Your virtual receptionists can take calls during specific times of the day – like after-hours – or you can use the property management answering service to answer all of your calls.
- In case of an emergency, the answering service receptionist will instantly forward the call (or message) to someone at your company who can best handle the situation. Your virtual receptionists can be trained to ask essential screening questions that help them determine whether the issue is a true emergency situation, or just a regular maintenance need.
It’s as simple as that! In addition to handling incoming emergency calls and covering your phones 24/7, a property management answering service can also provide several other services.
For example, garnering interest from new potential residents is part of any property management service’s job. An answering service that specializes in property management can help in this area. When incoming callers are interested in touring a property, your virtual receptionist can take their call and make an appointment – all while you and your staff are concentrating on the most pressing work at hand. The callers feel supported in their search for rental properties, and your staff can get back to the call when it’s convenient for them.
Working with a virtual receptionist team that understands the needs of a property management company is the best way for to keep customer service levels high. Property management answering services can also handle overflow calls, capture leads and forward calls. Whether you’re managing rental homes, renting out apartments, managing an HOA or senior living facility, a property management answering service can be an ideal solution to all of your incoming call needs.