Phone Answering Service FAQ’s (and Answers)

When your business’ phone is ringing faster than you and your staff can answer it, it’s vital to take action to avoid lost sales and opportunities. You can either hire a new in-house employee, or save some money by outsourcing to a phone answering service.

Partnering with a call answering service allows business owners to save on things like recruiting, training, equipment and technology, while ensuring that you never miss a phone call or a sale. As a leading answering service since 1974, we’ve answered many questions over the years about how our services work. Here are some of the most common questions we receive about our call answering services, along with the answers.

What does an answering service do?

In addition to managing a business’ inbound and outbound communications, an answering service can transfer calls to the appropriate extension, take messages, schedule appointments, send follow up emails, reply to text messages, and answer general questions about a business and its products or services.

How much does a call answering service cost?

Whether you need 40 minutes of coverage per month or 5,000, we’ve got a plan just for you! Our answering service pricing starts at just $39 per month for 40 minutes, but if your business experiences a higher call volume, other pricing options are available. We also offer a variety of service add-ons, including interactive voice response, Follow Me, appointment scheduling, SMS text messaging, email marketing, and more. To browse our different pricing options to determine the best fit for your business, click here.

Why should I use a phone answering service?

Businesses often partner with phone answering services when they’re having trouble managing their incoming call volume, but they need a more cost-effective solution than hiring an in-house employee. Outsourcing to a call answering service results in less missed calls and lost opportunities, happier customers, and increased revenue. 

Are your live agents located overseas?

No, all of our highly trained live agents are based in the United States.

How do I check my messages?

We offer a variety of ways to retrieve the messages that your callers leave for you, including the following:

  • Via phone- you can call the answering service to retrieve your messages, or the answering service can call you with your messages.
  • Via the ASC Mobile app, which allows you to listen to your messages and manage your answering service account from wherever you are, without having to log in to a web browser.
  • Via text, email, and fax

How will my customers’ private information be protected?

Here at Answering Service Care, we take the privacy of our customers very seriously. Regardless of the industry that your business is in, you can rest assured knowing that the live agent handling your calls has signed a confidentiality agreement, and that all information is safe and protected. We are also proud to offer HIPAA-compliant medical answering services to our healthcare clients, which ensures that the confidential health information of their patients is properly handled at all times.