We are pleased to introduce our Agentless Payment solution allowing clients the ability to accept payments over the phone 24/7. As a leading live answering service since 1974, the Answering Service Care team is dedicated to developing solutions that help our clients succeed. We pay close attention to what our clients need, and we continually work to develop innovative and effective solutions. In this article, we will cover the following to explain how a Payment IVR works and help you decide if this is a feature that could benefit your business.
Answering Service Care’s Payment IVR solution allows businesses to integrate directly with any existing payment gateway. It’s simple, entirely PCI compliant, and we accept all major forms of payment including Amex, Visa, Mastercard, Discover, and ACH.
Here’s how it works:
Without requiring a live agent to be involved in the payment process, a Payment IVR offers the following benefits:
Businesses from all industries can benefit from our Payment IVR solution. Over-the-phone payments are popular amongst all types of consumers. If your business requires a deposit before a service is performed, your callers can be forwarded to an extension to conveniently make their payment.
While some tasks require the assistance of a live agent, most customers prefer to perform simple tasks (like making a payment) on their own. The easier it is for your customers to use a self-service voice solution to make a payment, the happier they’ll be with your business.
Here are some of the reasons why your customers will love a Payment IVR: